Effective client relationship management is crucial to the success of any business and law firms are no exception. With reference to SRA client care guidelines, Datalaw have developed a selection of courses which focus on law firm client development and which offer practical guidance on how you can improve client care within your practice.

Client satisfaction is a key predictor of client retention, loyalty and repeat business and the delivery of excellent legal customer service is one way to distinguish yourself from the competition. A properly constructed client survey for law firms can offer the insight necessary to hone and improve the legal customer service that you provide to your customers. Law Hound’s invaluable course How to Conduct and Analyse Client Satisfaction Surveys will ensure that you have the knowledge and tools required to implement law firm client satisfaction surveys and effectively measure the results received.

Bite-size session Client Care – A Team Approach, delivered by expert management consultant Mac Mackay, will show you how to instil your employees with a collective approach to client care, whilst Sue Edward’s course Managing Client Boundaries will demonstrate why it is imperative that all members of staff, regardless of their role or area of expertise, know how to establish and maintain boundaries once a client relationship has been created.

Other course highlights include Client Care What You Are Required to do to Ensure SRA Compliance; Delivered by management consultant and former managing partner of Eversheds Peter Scott, this session will impress upon viewers why successfully managing client relationships is not only an essential business imperative but is also a priority regulatory compliance issue.

Peter will outline SRA requirements in respect of a solicitor's duty of care to clients and will impart detailed guidance on how to navigate the regulatory minefield which it poses, making this course essential viewing for all members of staff.