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Law Firm Management - Client Relations

 

Effective client relationship management is crucial to the success of any business and law firms are no exception. With reference to SRA client care guidelines, Datalaw have developed a selection of courses which focus on law firm client development and which offer practical guidance on how you can improve client care within your practice.

Client satisfaction is a key predictor of client retention, loyalty and repeat business and the delivery of excellent legal customer service is one way to distinguish yourself from the competition. A properly constructed client survey for law firms can offer the insight necessary to hone and improve the legal customer service that you provide to your customers. Law Hound’s invaluable course How to Conduct and Analyse Client Satisfaction Surveys will ensure that you have the knowledge and tools required to implement law firm client satisfaction surveys and effectively measure the results received.

Bite-size session Client Care – A Team Approach, delivered by expert management consultant Mac Mackay, will show you how to instil your employees with a collective approach to client care, whilst Sue Edward’s course Managing Client Boundaries will demonstrate why it is imperative that all members of staff, regardless of their role or area of expertise, know how to establish and maintain boundaries once a client relationship has been created.

Other course highlights include Client Care What You Are Required to do to Ensure SRA Compliance; Delivered by management consultant and former managing partner of Eversheds Peter Scott, this session will impress upon viewers why successfully managing client relationships is not only an essential business imperative but is also a priority regulatory compliance issue.

Peter will outline SRA requirements in respect of a solicitor's duty of care to clients and will impart detailed guidance on how to navigate the regulatory minefield which it poses, making this course essential viewing for all members of staff.

INCLUDES ALL THE COURSES IN THE LIST BELOW

Managing Client Expectations
Sue Edwards

Sue Edwards

108 Users Enrolled

Managing Client Expectations

When it comes to legal services, setting up and maintaining client exp ... read more

£ 60

How to Conduct and Analyse Client Satisfaction Surveys
Sue Edwards

Sue Edwards

59 Users Enrolled

How to Conduct and Analyse Client Satisfaction Surveys

Client satisfaction is a key predictor of client retention, loyal ... read more

  • (5.0)

£ 60

Managing Client Boundaries
Sue Edwards

Sue Edwards

67 Users Enrolled

Managing Client Boundaries

Professional boundaries are essential when defining effective and ap ... read more

  • (5.0)

£ 60

Client Care - A Team Approach
Mac Mackay

Mac Mackay

149 Users Enrolled

Client Care - A Team Approach

Unless you are a genuine sole practitioner working alone with no ... read more

  • (4.3)

£ 80

How to Make and Keep a Customer
Mac Mackay

Mac Mackay

55 Users Enrolled

How to Make and Keep a Customer

The course title comes from the prolific management writer Peter ... read more

£ 80

Giving Your Clients What They Want
Sue Edwards

Sue Edwards

68 Users Enrolled

Giving Your Clients What They Want

If we want a successful and profitable business, then we need to ... read more

£ 60

Improve Internal Communication to Win Clients

Paul Roy

45 Users Enrolled

Improve Internal Communication to Win Clients

Good internal communication is essential for any business. Law fi ... read more

£ 60

Client Care what you are required to do to ensure SRA regulatory compliance
Peter Scott

Peter Scott

765 Users Enrolled

Client Care what you are required to do to ensure SRA regulatory compliance

Managing and developing loyal and strong client relationships are at t ... read more

  • (4.3)

£ 80

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