Invaluable guidance on how to manage your client's expectations
When it comes to legal services, setting up and maintaining client expectations is one of the most crucial factors.
Failure to manage client expectations effectively from the start can result in disputes and complaints later.
Delivered by Sue Edwards of Law Hound, this bite-size session will provide viewers with a useful introduction to reminder regarding the 5 essential steps you must consider:
1. Under-promising and over-delivering
2. Keeping billing simple
3. Creativity in finding solutions
4. The importance of processes and reminders
5. Regular communication
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