Managing Client Expectations

Invaluable guidance on how to manage your client's expectations

  • 1 ratings, 129 users enrolled

Course Overview

When it comes to legal services, setting up and maintaining client expectations is one of the most crucial factors.

 Failure to manage client expectations effectively from the start can result in disputes and complaints later.  

Delivered by Sue Edwards of Law Hound, this bite-size session will provide viewers with a useful introduction to reminder regarding the 5 essential steps you must consider:

1.    Under-promising and over-delivering
2.    Keeping billing simple
3.    Creativity in finding solutions
4.    The importance of processes and reminders  
5.    Regular communication

What are the requirements?

  • Watch the recorded webinar, review the supporting documentation and complete the optional evaluation form to test your legal knowledge
  • This course provides 0.5 CPD points

Learning Outcomes

  • On completion of this course you will:
  • • Appreciate the importance of managing client expectations and the consequences should you fail to do so effectively
  • • Have received hints and tips on how to manage client expectations effectively
  • • Feel confident in your ability to manage client expectations

What is the target audience?

  • This course is suitable for practitioners of all levels



About Instructor - Sue Edwards

Susan Edwards is a solicitor and entrepreneur who founded Law Hound Ltd, an online organisation which has taken a fresh approach to supplying law and compliance training in a no-nonsense and commercial way.

Course Curriculum

Recorded Webinars

  • Webinar

Supporting Documentation

  • Notes
    3 Page
  • Evaluation
    2 Page