Legal CPD Courses

Find A Course
Client Care what you are required to do to ensure SRA regulatory compliance

Client Care what you are required to do to ensure SRA regulatory compliance

4.3 (23 Ratings) 875 Students Preview this course

with Peter Scott

Get Access to this course and +800 Courses For

99 / Month Per User

Training for 5+ people? See our package deals below for more info

See More

80

See Brochure

Preview this course

Description

Managing and developing loyal and strong client relationships are at the heart of building a successful law firm. However, successfully managing client relationships is not only an essential business imperative but also needs to be a priority regulatory compliance issue if law firms are to achieve the over-arching ethical Principles embodied in Outcomes Focussed Regulation (OFR) as well as the Outcomes in the SRA Code of Conduct. Specially designed to guide the practitioner through the regulatory maze in relation to the compliance requirements put in place to ensure client care, this course is essential viewing for all staff.

What you'll learn

On completion of this course you will: • Feel confident when taking instructions and accepting clients • Know how to manage clients' expectations successfully • Understand the importance of providing adequate costs information • Fee arrangements • Be able to recognise potential conflicts of interests and be able to handle such matters effectively • Know how to avoid complaints and how to handle them successfully should they occur

Requirements

Watch 1.5 CPD Hours
This course provides 1.5 CPD points

Who is the target audience?

Practitioners

Course Content

Recorded Webinars

record_icon

Webinar

01:18:32

Webinar, written and recorded by Peter Scott, worth 1.5 cpd points

Documentation

documentation_icon

63 Pages

documentation_icon

29 Pages

documentation_icon

1 Pages

KeyWords

Instructor

Peter Scott

Peter Scott

1475 Users
3 Courses
27 Reviews

Peter is a solicitor and the former Managing Partner of Eversheds London and European offices. Peter is an experienced trainer who advises law firms in the UK and abroad in relation to their financial, strategic, performance, compliance and business development issues.

Peter is the editor of Practice Management Handbook (Law Society Publishing) and a member of the Editorial board of the Law Society’s Legal Compliance Bulletin.

Reviews

Lily J Meredith 3 years ago

Heather Stokes 3 years ago

Very clear and helpful

Fiona Duff 4 years ago

A really helpful and the delivery comes from the best of intentions to help with this tricky area

Amandeep Bains 4 years ago

Suzanne Ludlow 4 years ago

View All Reviews

You May Also Like

The courses below were also popular with users who took this course:

OFR and Compliance with the SRA Code of Conduct

4.6

with Peter Scott 120

How to Manage the Merger Process

with Peter Scott 60