Improve Internal Communication to Win Clients

Improve Internal Communication to Win Clients

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Course Overview

Good internal communication is essential for any business. Law firms are no exception.

There is also no doubt that employees who have mastered internal communication will find it easier to communicate with clients. This in turn will result in increased business, client satisfaction and retention.

In addition, if you can achieve good internal communication within your firm, this will have the added benefit of creating a more enjoyable place to work and will likely result in increased employee productivity, a benefit which often accompanies employee mental well-being.

Aimed at managers and business owners, this session will consider whether communication is an issue for professionals in general, and the business culture within the legal profession. Lecturer Paul Roy of Law Hound will also examine the basics of communication and will offer viewers tips on how to communicate effectively within the workplace.

What are the requirements?

  • Watch the recorded webinar and review the reference notes and optional evaluation form to test your legal knowledge.
  • This course provides 0.5 – 1 CPD points (depending on length of time spent reviewing the supporting documentation).

Learning Outcomes

  • On completion of this course you will have a greater understanding of the importance of internal communication and how this can assist you and your firm win new clients

What is the target audience?

  • This course is suitable for practitioners of all levels

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About Instructor - Paul Roy

Paul started his career in finance working in the finance department of a number of large organisations in the North.

Whilst he enjoyed working with facts and figures Paul became increasingly interested in managing people. Working in a smaller organisation he became the person that others turned to manage people within the business which ultimately led to a new role in training. Paul has worked with universities on their MBA and post grad courses, CPD and in-house HR programme. Paul holds accounting, HR and Management qualifications and trains in risk management and compliance in these areas.

Paul now uses his skills as a trainer developing and delivering training in both HR and financial management.  

Course Curriculum

Recorded Webinars

  • Webinar
    00:16:11

Documentation

  • Course Notes
    4 Page
  • Evaluation
    1 Page

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