Area of Law Bundles for 2024
For mandatory reaccreditation requirement compliance
Susan Edwards is a solicitor and entrepreneur who founded Law Hound Ltd, an online organisation which has taken a fresh approach to supplying law and compliance training in a no-nonsense and commercial way.
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Invaluable guidance on how to manage your client's expectations
Sue Edwards
151 Users Enrolled
When it comes to legal services, setting up and maintaining client expectations is one of the most crucial factors. Failure to manage client expectations effectively from the start can result in disputes and complaints later. Delivered by Sue Edwards of Law Hound, this bite-size session will provide viewers with a useful introduction to reminder regarding the 5 essential steps you must consider: 1. Under-promising and over-delivering2. Keeping billing simple 3. Creativity in find ... See more
How to Conduct and Analyse Client Satisfaction Surveys
Sue Edwards
107 Users Enrolled
Client satisfaction is a key predictor of client retention, loyalty and repeat business. In order to ensure the success of your business, it is crucial and you and your employees focus on creating and reinforcing an enjoyable customer experience for all clients. Client or customer satisfaction surveys are an important way for firms to understand how their services operate from the only perspective that matters – that of the client. Properly constructed customer satisfaction surveys or client satisfaction questionnaires will ... See more
Managing Client Boundaries
Sue Edwards
207 Users Enrolled
Professional boundaries are essential when defining effective and appropriate interaction between yourself and your client; they establish rules which ensure that everyone understands their individual roles, responsibilities and what is expected of them.As a legal professional, you support clients during some of the most sensitive times in their lives, and, in this age of constant communication and instant gratification, it is important that you manage client boundaries from the outset. Failure to do so could result in tricky situations ... See more
