How to Conduct and Analyse Client Satisfaction Surveys
Client satisfaction is a key predictor of client retention, loyalty and repeat business.
In order to ensure the success of your business, it is crucial and you and your employees focus on creating and reinforcing an enjoyable customer experience for all clients.
Client or customer satisfaction surveys are an important way for firms to understand how their services operate from the only perspective that matters – that of the client. Properly constructed customer satisfaction surveys or client satisfaction questionnaires will can provide you with the insight necessary to hone and improve the service that you provide to your customers.
Delivered by lecturer Sue Edwards of Law Hound, this session will provide viewers with an overview of the basics of conducting client satisfaction surveys. Consideration will be given to who you should interview, what should be measured and the way in which the customer metrics used will determine the client satisfaction survey which you should employ.
Intended as an introduction to, or reminder for legal
professions on the importance of client satisfaction, this session will ensure that
you have the knowledge and tools required to conduct customer surveys and effectively
measure customer satisfaction
Do you want to continue your session?