Each year, the Solicitors Regulation Authority (SRA) publishes an annual Risk Outlook report. In the report published at the end of July 2017, one of the risks which the SRA identified is related to standards of behaviour and professional competence expected of solicitors and law firms.
Delivered by Sue Edwards, this bite-size session will provide an overview of what the report covers in respect of standards of service and will remind viewers of just some of the steps which the SRA advise can be implemented to help meet the expected high standards of behaviour and professional competence.
During this course consideration will be given to:
- The current situation
- The most common types of complaint
- Categories of work which attract more complaints
- What the SRA will do to help to improve standards of service
- Practical steps to meet standards including the 3 steps to meeting your client’s expectations, setting out your standards, costs
What are the requirements?
- Watch the recorded webinar and review the reference notes and optional evaluation form to test your legal knowledge.
- This course provides 0.5 – 1 CPD points (depending on length of time spent reviewing the supporting documentation).
- On completion of this course you will have considered the SRA risk outlooks and the practical steps that practitioners can take to maintain compliance and achieve business growth
What is the target audience?
- This course is suitable for practitioners of all levels