Advanced Communication Skills

Master your communications by exploring beyond the fundamentals

  • 1 ratings, 31 users enrolled

Course Overview

As professionals, we are operating in a classic people-oriented environment as the work we do is both creative and cerebral. So, we need conversations with staff, clients and often other external professionals to achieve good outcomes.


This bite-size session delivered by management consultant Mac Mackay of DAW Ltd, will provide you with a useful overview of advanced elements of communication to help heighten your skills in face-to-face dialogue.

What are the requirements?

  • Watch the recorded webinar and review the supporting documentation

Learning Outcomes

  • On completion of this course you will:
  • • Understand ‘NLP’ and how to use it to your advantage
  • • Recognise the place of ‘Emotional Intelligence’ to better ‘connect’ with people
  • • Know why ‘cognitive dissonance’ can get in the way of your communications
  • • Be aware of the key ‘modes’ of handling conflict more effectively
  • • Be able to apply the key factors that influence others to achieve better outcomes

What is the target audience?

  • This course is suitable for anyone who would like to improve their communication skills from support staff through to senior solicitors

About Instructor - Mac Mackay

BSc(Hons) DipM MCIM PCertM CMgr MCMI MBA

Mac has a wealth of practical management experience running his own successful consultancy practice, and has been a popular lead speaker on the Datalaw SRA Management Course Stage One and Two.

He is author of Motivation, Ability & Confidence Building in People and Recruiting, Retaining & Releasing People both published by Butterworth Heinemann (2007). Mac is also a Chartered Manager and a qualified sports coach.

Course Curriculum

Recorded Webinars

  • Webinar
    00:27:16

Supporting Documentation

  • Notes
    41 Page

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  • Price
  • £ 60