in this session gonna look a meeting agendas. Now I know that most informed they didn't have an agenda say that as soon as you get something semi former teammates and group meeting or something like that, then be together. Agenda. I think it's the agenda which was very poor, but it's so often just a item on a list that it doesn't actually help very much. Let me ask you a question. How do you get to school? Well, maybe it'll question to ask in the context of meetings and so forth. But what do you say? What? Where is to fill? And it was Where are we going? You see your meeting agenda so often tell you the place names, but not the destination. It doesn't explain where you're going. So the purpose of the meeting is absolutely fundamental. Why would you start the journey where you're going? Unless you wanna ride around around in circles. In which case, then here's a picture of a bicycle specifically designed riding circles. Let's look agendas from a particular point of view. What are the objective of the meeting? Starting with the end in mind? Start any journey and and you're going to be much more effective and when on the same real any particular meeting. So what sort of objectives might have? Well, you might say the meeting is intending to make decisions. Well, if you got a night among the agenda, you don't know that just because the item Bilney gender Let's take a random used as an example moved to a staff car that maybe an item on the agenda. But you don't know from the art gender bits to make a decision. Therefore you don't. In fact, you need to do before the rent. That would be helpful without knowing what purposes. Maybe the person meetings, to share some timely and important information about a particular wouldn't maybe that the group people coming together have to do some things divided up between them. Well, then, that isn't particularly clear as we go through. Is there a particular problem with the staff car park? And if there is, then maybe I should prepare some alternatives, maybe actually consult with others outside the meeting, come together with some thoughts and ideas, so that will get more effective use of time. Maybe maybe feel better about something in have we got one. Where is it closing? I mean, I don't know. It's an item on the agenda. So let's think about how we can use again just to achieve those objectives, because it may be that you want to bring about some particular changed the way in which the organization firm moves. Folk, too, achieve some particular outcomes for those particular. So thinking through the purpose for meeting should help us to think through some of things you need to consider when we're putting our Jim. What has to think about the fundamental questions about who, what, when, where, why and how off meeting the agenda probably does include the date, the time and possibly allocation meeting rooms. It will probably list the items that need to be dealt with in some sort of proper sequence. So it may be to do one thing. First of them. We then take decisions on next thing. So so So they feel that structure. It may be that the meeting is a long one on there for a break, and therefore that may suggest that Break bay it may be looking at those those things making finish time, all those sort of things there agenda may suggest that there needs to be some preparation work, in which case that charity should be there as well identifies what the projected meeting is for where it's going on. And one thing I think that genders would be really better is toe have cost for is to put down the average salary cost off people level, which, you know, if you are looking at it, that somebody earning I don't know 24,000 year or that's 2000 month. Then you break that down into 100 hours working months, and then you'll see immediately where would come down to cost to the firm people sitting there for a couple hours, debating something that on the agenda may make it change the decision about the speed of meetings on the attendees or, if you take your blending hourly rate achieved in your firm, blended great between senior and the junior people and then you look at the number of attendees multiplied by the opportunity cost of your blended hourly rate achieved is, I don't know, £150 you've got 10 people sitting around a table. Then he lied even seeing 1500 pound meeting the operative because sitting around that may be useful. So look at this checklist. Trump All saying working does are a piece of paper. Does that agenda doesn't actually cook together? Those sorts of things are recovering. Are we actually identify that the date time location got? What is the items? What is finished time? What about the shameful breaks? Walks, people? What's the item objective? What would be required strength particular issues on if necessary. If you want to get the focus there, then do look at things like the cost. The firm salaries for our for average salary rate for our or indeed the opportunity cost of blended out rate really get focus and I think partners meetings that are held very frequently as a bit of a talking shop. If you actually put down apartments, rates multiplied by time, meeting Wow, you really will begin to get some focus. Okay, well, let's talk about objectives. Let's talk about items on the agenda because I think there's an under things that you think if you look at the traditional agenda of a meeting, it's it's here. Okay, this will be a classic on the first item on the agenda, which comes straight out of corporate governance. If you're running a limited company, then your shareholders meetings will follow this particular structure. So apologies for absence and then have the minutes of the last meeting to have continuity from the various groups. So there and then third eye Mr saying okay, Are there any matters arising from those minutes that we need to address on this meeting show deal? It may be then, that we need to deal with a number off reports, maybe the finance report being offered Chairman's report or the HR report, whoever marketing so that your polls from there, we then get down to the item, maybe staff, car park, maybe stuff remuneration. And so, until so often, too. And then we get down to a be any business. And then a footnote on that agenda will have confirmation of the date of the next meeting. They think that's absolutely fine following the governance off business, according to, uh, the rules governing corporations sexual. But please can any body too answers on a post why we have to have exactly the same genders when we've got the village made a celebration agendas being talk Christmas concert agendas. Being talked about all the meetings off the Under 14 tour committee and sell it. Just just look of these from a point of view off every day to departmental activities in your now I'm going a bit of a rent here. Why? Because I'm lost in more in my rather long life following agendas to no particular pose right here goes. Now let's take the first item on the agenda. So you're there. The meeting. What's gonna be what's gonna happen? Okay, it's a let's say it's new. 11. Oclock me. So you already at five to left. 10. It's you got there and you're talking about meeting when you got the coffee is delivered and your sorting out copies of all the various bits and PC's Okay, people stop shuffling in and say hello was it's What's that? The new What's up in there? Then they come in and then you rush out again because nobody else is there. Then they get their phones out when they start beating him around. That's a look, and they're really talking to each other, and then it gets to 11 oclock and every still looking around. Expect you don't know. Six people. Four so far. Still people looking up, down. Somebody picks the phone up, phone somebody and somebody else sends an email to somebody has emails. Faster phone calls. Get up and down the corridor gets to find passed left and then you're trying to organize that meeting. Then you goes a shuffle. Now people sit down, get themselves a coffee, and they piddle about this fiddle about with that. Still checking phones and messages. But to do meeting you, they made Gentlemen, please, let's get down to business here. Over here. You know, it's now gold. What? 10 past. So you wasted all that time? Been there for 20 minutes, announcing them temples. And then you said Okay, apologies for absence. You see, there's four taking, expecting six. So Okay, somebody you know, if I heard from Jane, she sends her apologies. That should be called waiting. Important client conference call or something like that. Okay. No men somebody wears coming. Always know in today. Where is he? I'm sure that Collins root canal work is important to call in, but I don't think that always items need to be on the agenda or people sit around talking, backed it. I think what we can do is to know when the agenda gets circulated. Some hours before meeting, even some days, the people who now know they got a dental appointment on camera detained. Tell the organizer Chan person that they cannot attend on. Therefore, when the meeting is assembled, clock the rules are the people Raimond, 11 oclock to get on with work hit floor at clock, any body you can't attend. Damn well tells people, and I'm very, very much down. If it's an important meeting, phone, go people unnecessarily. Whatever time before a meeting just sit around having that long, drawn out conversation, they are gonna have meetings with their clients. Fundamental your business. And I know that many of you are not in the situation child gamma, criminal friends matters that you could just say, I'm sorry I got into a meeting. Hold on. I'll be back to you to just accept. So people so brood to other people. Tribal meeting because Collins James, always handsome. So I think agendas need no actually have apologies France's because that's money down the drain while you sit talk about whether or not calling this coming in. What time is it? So let's dismiss that. It's a waste of time. We know who's coming before the meeting will arrive on time. We stand to save money. Right one. Right now, let's look at the second minutes of the last meeting. So what's gonna happen? You're sitting around in the meeting. Got four other people in front of you. How many of those for? Have a copy of the meeting last time. Well, you bet your bottom dollar that subject. Sorry, I forgot to bring with me. Has anybody else got a copy? Have you know that's not It was last. No, you got that? I have got a copy, for goodness sake. And then what's gonna happen? They haven't read it, have they? So what is it? Is were alot going to sit around while we all read through the minutes? Not on my watch. Come on. Minutes of the last meeting. Why we approving the minutes of the last meeting. Now that may be appropriate in some enormous, but certainly not in your business Minutes of the meeting. Come on, let's think you have a meeting a month ago today now when with the minutes off that meeting be circulated. After that, I think a month after it is really, really I think they are, too, before the next meeting is really, really city. I think if you have a meeting a month ago, then maybe 24 hours or X working hours or something like that the next day minutes off that meeting would be circulated, which list off what was discussed, what was agreed, what the actions are and who's responsibility. They should bay, and they should be circulated within eight, working out in the next day, 24 hours after the meeting. Then you get those minutes circular Andi, then in your preparation for your next monthly meeting or the next project, get together whatever it is. 48 hours 16 working else before your next meeting on email goes around and says, Please rip ploy with the actions that June taken from the last meeting so that they can be summarized and circulated. You see why on earth? So I want to sit in the meeting. You can read better than I can. You can read quickly sit there, or people wait for me to read everything to decide a month off the event or did no have I done? Think about there? But it's a month later to decide that what was written is not what's agree. No, that should be done within a few hours, half a day off the meeting agenda, meeting minutes being circulated. Then you've got a list of actions, and then you could provide a version. And let's face it word or whatever system you're using, you can take an original. You can add your own comments and then everybody knows before the meeting what's happened since the last meeting because there's two or three bullet points. I contacted the agency. They said this and we did that. Then it is agreed that it's got to be sorted out from the discussion of the minutes of the last meeting. The agenda off this meeting actually is formulated. You see, there's no point reading the ministers Me. That's right. That out The minutes of the last meeting were agreed within a couple of days of the last meeting. The actions have been taken since allows me to You're gonna be deferred. We could be told that. No, sit around, get a comfortable while Barry explains. Why hasn't done it yet. And if there were matters arising from the last minutes, where should they be? They should be on this agenda. No matters arising because that's already dealt with. We could get rid of that. So there's a first half on our of your meeting done away with because it should have been done before the meeting. Wow, how much you're charging per hour. What is the opportunity cost of all the people and 1/2 a dozen people sitting around talking about these things that should already be down? We don't need them. I hope that helps, right? Just a quick summary before we take the next item. We don't need apologies for absence because we know that beforehand. That's prepared minutes. The last meeting came up within a few hours of the last meeting. The actions have been taken on, updated on a new version, off the meetings in italics. Under the point of action on any matters arising that now, need group discussion can be put on the new agenda any updates of previous actions that people need to know about. I'm glad that was sorted. That's been down no further action. Brilliant. I'm fully aware of what's going on. And I can read that on the train. Like a read it off my device. I could get hold of it. Number, time, number, place, and not take up everyone else's Tony items then appear on the agenda now receiving the fun. A triple. Sorry about this. You're not gonna like this, but I think that is the worst thing you could do is to present a report at a meeting that people have no yet sick. But tell you why now You're probably extremely gifted. A whole variety, different areas. But give me six pages of spreadsheets with all the financial data on it from the finance report on buildings and debtors. And this and that, budgets and expenditure. I'm not as quick as you. I'm gonna take up your time while I get through these bewildering array of spreadsheets. And as I look at those Frenchies, two things spring to mind. What is? Hang on a minute. Why is this this? What is this number or now? I don't remember that on the response to that is birth back. Wake up. Last meeting We did this. We did that not look stupid? And so would you if you've got something, wouldn't you therefore the best thing to do to keep Stone, not say anything on remain bewildered and hope nobody notices? I don't think that's helpful for the management point of view. The other thing that can happen is the other end of a very long continue. A very large scale. Is that actually on a bit of financial whiz on number is very important to me. I'm Johnny. Johnny Numbness. So when a number appears on the spreadsheet and I have done this and I have seen it done to other people, I've handled it a little better than I saw it. But somebody would turn to common. Said Colin, Uh, you got the number of this hair is is 35,000 memory serves. It was 3500 meters. Oh, gosh. Sorry. Yeah, that's a typo. Sorry. No can give it to the old Now. That's the wrong version. Now, both of these. Either because you don't know or you're a clever so so you don't need it. A meeting in front of everybody else. You don't need to wait. While James Lesser tries to get ahead around the new numbers. You don't need any of that. So here's something really, really contentious, but I hope, quite useful. Why don't you kindly suggest to the finance officer? Hey, Ocean prepares the final report 36 hours before that monthly meeting circulates the information confidentially. Whatever it needs to pay makes it accessible. Closed circuit Confidential information invites people for clarification before the meeting if they need it. If you don't need, you were asked. And if anybody has a particular queries, as in oh, I spotted a type of in your report, then please let's deal with that because the item on the agenda is what it is to receive the information you don't need to get together anywhere. Apartments. Johnny Nice to see you have coffee, but there's absolutely no point. Just receiving unless is the decision, is Item number one to having read the finance retort. The purpose of the meeting is to agree expenditure or marketing will be a be seen hundreds pants. So I'm sorry, but let's get rid of the finance report or anybody else's blumen report. Let's get circulated beforehand. Let's get people attending time to prepare Let's decide what we want to should be on the agenda on all. Show this in a minute. Write it in the right way and you've got a good agenda, right? A couple of other ramps. Any other business? I'm sorry, but any other business is Justin excuse for somebody currently attending a meeting to bring something up that I wasn't prepared for, that I didn't know they got a hijack for their particular agenda. They think why we're all here. Oh, by the way, let's discuss this. Will discuss that and that will make me run. That will mess up my diary. That will mess up my work I'm trying to do for clients and so forth. So if there is any any agenda item that needs to be looked at it that has arisen in the last few hours, then I would be very surprised. But any any other business agenda item should be a proper gender item and been flagged up by the organizer. When the minutes get updated and circulated on, it says in recovery email. Here is an update from the last meeting. All the action, some rise, so you're aware of it. If there's an individual query. Contact the person responsible on. By the way, my agenda for the meeting is doing to close 9 a.m. for the 11 o'clock meeting. So if you haven't told may that you won't discuss something, then it has to be done in a different time. So remain a or B. Not on my watch. You're no hijacking my life. I'm sorry. No date of the next meeting. Why you putting it on agenda anyway if they got in there? Sorry. Is this not an opportunity for people are? Yeah, but no. 28. Now we're gonna do this or you got numbers to do or its year end. Or there's a law society gig. Can we Can we have a different sorry, you know, adopted line through that one. If it's in the schedule, it should be known. And it's the monthly meeting. For the last 75 years, we've had it on the first Tuesday of the month. You got me there anyway. And if the date of the next meeting needs to be changed, then that maybe something could be done by those who changed, and you made therefore getting consensus. But I know time and time again, people said they the next meeting his Oh, I think it's OK who haven't got dark with me. I have to check on on the system, You know, Let's just deal with that because what the agenda is there to do is to get best use out of your time, attending my time, organizing my time to bring them together and everything. I put a line through effectively by the hijacks, the fact you're altogether and on using for a particular purpose that you have no advantage for. Mess up everything today or secondly, should done on one of being dealt with beforehand because it's taking too long rent over. But I hope you find that useful. I really do think about these things, because if there's a topic to have on the agenda Item one, then let's treat it in this for I think an agenda should have three columns. If anybody organizes a meeting, use this for my meetings with the charts Lensman Institute. When I was on the committee of that regional chair I second genders that had three columns and if I received an agenda without three columns, I will put to further lines with objective Mara, Put question mark time on our question. Mark. Scan it and send it back. Wish me to attend, please Complete. Tell you for why, Right? Item on the agenda staff car. Well, is a picture of it then. They look nice. They are stopped. Car park. So what? You're going to attend this meeting and you know, there's a night and all the new stuff. Are you excited? Interested? Seen it used it, called off for a while. Lines on it because cobbles on it. She's the couple's when we work from. But you don't know what to do, do you? You just pitch up and shoot from the hip now I'm good at that. You're good at it, but it's not effective. Come on, we can organize is what's the objective on if you you that this was the objective? Ah, hard to agree on the criteria for star parking space allocation in the new car Park management prove old. You know what to do. If you represented your workgroup supervisorial team or whatever, you want to get some input from them. Would you Robin best guess what their thoughts or ideas. So when we got. It's not to argue whether Colin or jail product or anybody else. Sure, you should not have space in the car park is to decide what criteria are important because if I know this as the director of business, one of the scene people, I would say Well, the the out starting at the criteria the staff car park allocations based on seniority. I have been completely because we may allocation in the staff camp. People need their car during the day. You see we have a staff part with less spaces that we did have stuff. So was it the first conference? It was a car park on industrial statement working, but it was 200 yards from emphasis. Now I could walk two yards, but I'm not coming to just when I go to a client meeting to have to carry my bag and the papers for it in the pouring rain. If I've got my brother and all that stuff. So if I'm gonna use my car going to the courts to clients back to Ford's time time again, they maybe there's a justified reason why somebody should be allocated staff car park space because they need the car during the day, while people turned up quarter to nine in the morning bundle off past five past five or six evening. Clearly, they need to go to from the car Day, therefore may know have the same criteria for staff. You know, I have to say, when I had a car park with finance spaces in New York, in the office all day courtesy partner in the other car talk and enjoy the walk across the Result Farm converting industrial units, I haven't quite enjoying a stroll in mourning. And that 200 So there's you thing to add to your agendas is to identify the objective around the import. Then that's the next car. Mr. Say how long we are advocating for this. Well, if you've got a meeting starting or whatever time, then this shows you when you start and finish so that people know what is going to be going on, and that serves to very useful purposes. If people have got good, that is. If I knew on item on the agenda was degree this stuff a parking space allocation for management approval. I'm manager against 10. 45 I would say, OK, guys, I'm gonna pop out for 15 minutes because I got a couple of emails sort out a quick phone call to think because obviously sorted out, I'm back living God. I hope you got a decision by them. And if I'm disciplined to leave at that time, I come back at that time. I don't have to sit around while people argue about it, because if one that's going to be passed to meet for approval, to be their problem better than I know people, that conversation, I could come back in with discipline to come back in on time, and I've saved my time and I made the meeting more successful. Now that for me is a bit of a range. But I hope you gain the idea that traditional agendas that have all these things on which need to be on their bystander to you do not need me on their department meetings or project meetings. So many of those items can be got rid. Also, you get down to business training. People appreciate short meetings. They appreciate knowing exactly what they have to pair. Don't sit there doing reading something for first time taking on board a bit slowly or not being asked questions on that. No, every consulted other people not coming to the meeting pay and not knowing what time really, really dislike attending meetings. Drag all of them all cause I need to structure. Organize what we've done that we could probably get much better participation well after session to I do feel much, much more relaxed. I have been vent my spleen about a genders and waste time. They are now You've got everybody there, let's get on and look managing participation within that. So there's a number things that come under this heading, particularly anything. So it's worth reviewing some things we've done before with Data Law Program. We have put on issues to do with communication, advanced communication skills and so forth. And if that is some particularly interested in their natural enough, you'll be directed to that. I think is a somebody running managing a meeting effectively. You need to get people to collaborate, to complement, so managing communication clearly is going to be very, very important. So what I'm gonna do in this say session is to give you a very quick overview or something called an LP Europe Linguistic programming. Okay, It is a very useful tool, particularly managers of meeting to be able to tap into and understand the communication and the psychology that are affected by what's going on deep down surface. So what we're going to do here is to get a little bit of a hand wellness. Now, I'm not a neuroscientist. I didn't study it once. I know enough about him to know that I'm not one. So there's a number of pieces pulled out here. Give you a flavor of some things that we talk to improve the communications during the meeting to get participation. Okay, well, first off, you may have been aware of the drawer. Your brain left brain right brain will behave in slightly different ways. The Left Hemisphere has been said to be very logical and humorous, and that's where the speeches based. It doesn't communications analysis and safe, whereas the right hemisphere is much more idiosyncratic side of emotion, sort of a lot of thinking news by this image. So these things here me what in the context off your communications people Well, my experience professional service people always particularly tend to be very left brain. Logical thinkers. Therefore, we need to think about our communications. Are they all left brain or are, in fact, absorbing? The calm struck's off other ways of communicating. Yes, we need a lot of logical on a little good words type things. And that's Mr Managing. Probably all that has saved profession. People don't left brain thinkers don't forget. The right hand side does need not just the facts and figures. Put a little bit of creativity a bit of fun to see a little bit of experimentation, a big picture. The Duke saw box lead, rather just pieces. So remember that you can use the is when you're trying to get people to contribute. So on, so forth on gets a little bit of fun fantasy sort of things going on there. So recognizing that there's different ways of thinking become very important when it comes to problem solving in particular. Now some people are very comfortable with the next point that I've discovered. But certainly if you want to take it up, please take it up with 17 America because what they are saying shock horror is that men and women think differently. This was you Esteem. Pennsylvania did this. This was came across in one of the sea articles. Part arrives in program they were talking about on Scientific America Have a very, very learned Hamel to adjudicate on any article. If you disagree with this, then please take it up. Then basically, you say that men and women tend to think differently. Blue ministrations showed the maps that were falling backwards in one side along the other. But the great benefit of a mixed group of people is that the women's brain here will be much more convergent, left and right or holistic and more logical in both together. So therefore, recognizing that people do think differently, sometimes based, don't be there when they haven't. Why Jean or not, will recognize that they do think different ways on. The best thing to do is to make the best of both worlds and recognize that and say, OK, we understand a little bit about thinking preferences can use that, and that's the basis off euro and twisting programming. Simple introduction to you here paid 15. Put it in a bit more details. What's it all about? We're effectively saying is our thinking preferences in Europe. It is governed by the controlled, by the way in which we speak to ourselves are thinking like yes, that you don't think in English. You're listening to this in English. I do speak a little bit of French, but not particularly well, I think in French. But I do know people whose mother tongue maybe another language go to or something like that. People thinking that language, although they're spending most time speaking and communicating chair another. But it's the language that we have that will govern our behaviors, and that's where it's used, abused in sports, coaching as many business. But what it does is saying okay, we make sense of the world from our senses. We have used that the dominant senses that we don't tend you smell or taste very much terms of understanding our world around us. We have realized licking door handles is not healthy thing to do. We are sensitive very much what you see when you very visual clues were sensitive. Of course, those hearing you can hear well to understand what's going on and you will feel the desk. I feel the desk in front of me. I can feel the mouse and waved around. I could feel my click up so they can. Aesthetic or touch, of course, are three dominant senses to make sense of our world, hopefully able to use three to some degree, and sometimes we don't use any of those senses were actually using very logical digital neutral thinking process and internalized one on what is interesting concept here is that if you're listening to something, if you're in Beijing leaving no well, you'll be able to pick up on their thinking preferences. And therefore, if you're docked a language that matches their thinking preferences, your communications with him or her will be that much improved. So that's really what we're aiming to do here. In a very quick session. It's no, a great documentary. It's not a complicated matter but to have a look at. Maybe if you want to get hold of a hard copy on Pages 18 and 19 off workbook download questionnaire on being Have a look at the NLP test there. So what we've gotten then you'll see this on page 18 are five statements state. One is I make important decisions based on, and you get four alternatives on What you're required to do is to prioritize them. Need your answer. Five questions with ranking off those five with those four answers A, B, C D. And as its state top page 18. That school, the one that is most like you with a four. So I might say, right, I'm making poor decisions because I review the facts, figures and the issues concerned. And then you might decide to say, OK, which of the other three least descriptive of May on in school that one. I don't make important decisions on basic sounds back. That isn't how I think is what I would say and then decide off two remaining options. Whether you would school one three the next best description on then, so on. So maybe the best one is precise review. The next one for me will be what looks best on then. Sometimes have a girl got feet feeling Turnley, but the auditory one doesn't sound like me at all. I just used sound toe, so I just paused the recording. You're in control of that answer. Five statements scoring or ranking A, B, C and D four is the I close to describing you one is the least descriptive. Three the next best to. So when you don't that we'll take you through a scoring on page 90. Okay, Well, have you been able to complete that? Okay, Step one of the scoring is fairly straightforward against the lower case A B, C D. You have a number on in the step one for question one. You're asked to copy the numbers against the A B, C D. And put into the grid, so I would put my full. She's on day three, one on two. So list my schools against the lower case A B, C D. Do that five off. Um, Paul's again. If you want to do that before the next day, do that for five of them. Then step two is to for each of the questions. Question one. I now have a number. Associate it with the capital letters. K A. The the Watcher has to do is to put the number associating with a capital letter under the capital letter in step two. So D has got V has got three k has got to They has got one, then needs got four in the way that five Dummett. So take what you've got. Step one is to cut the number against the lower case A B, c D. Step two is to take the number, associating with a capital letter on put it into back grid under V K a. D, and then add that little lot up in the champions are what you're aiming to look ahead great when you've done that. So what it's saying is that the higher the number, the more likely it is that you would use that particular way off communicating to other groups on the issues and so on so forth that are affected. So what are they will via the visual kei is the touch can aesthetic. A auditory on D is the neutral digital thinking, and then you'll see listed over page on 20 sorts of words that could be associating with somebody's thinking preferences. I have listed again within the notes just before question at some of the examples to recognize what's going on. So somebody digital may in fact be saying, Well, that makes sense to may I see where you're coming from. The numbers add up that mix that's logical to me. On central neutral digital in thinking V is for the visual, so people will be saying, Oh, I see what you may find what appears to May I look back on this? Let me look at the numbers show May in my mind's eye, and there's using visual clues. Caisse anaesthetic, Whole German. Hold on a second cool customer that doesn't feel Write your warm Arctic gives the cold shoulder your six game cross. That ideas he'd two dogs little to do with temperature on the auditory has suggested if somebody would be saying that members speak their fear, that doesn't sound right. Can I have a word with you that rings a bell? Those ordinary working people who have got preferences don't have a particular preference. And, of course, you may not have one particular favorite. You have more than others common. That's pretty unusual. People have the same score across four areas, but may, of course, happened. It just means you don't have a preference what it does this is usefully feel After meeting that something else is running used Page 20 and just note down who uses what words will begin very quickly. Pick up on other people's thinking preferences and then converse in return, you can use the phrase is most like to be, uh, attuned to them because I worked something that has a strong visual. I could save them. Can you just have a look at this? Does it look right to you? Can you see any mistakes? All those visual clues on If I was asking my secretary to have a reading old my email, I was about to send three short because your tree, in her way of speaking, say, I just written his email Does what I've written Sound. Okay, I'd like to talk to you about an idea to see what you say work for us, whether it's and tractors it. Bring a bell, those sorts of things connecting so much easier with purse. So use that in your meeting. You know, people. Well, warm. Welcome to used the same. An impolite question to open up the discussion, open up a debate, see whether you've got people particular preferences, and then you can encourage participation in your meetings with so much more success. So think about those things as an important way off moving things forward. Lastly, another way of connecting with people is to have a denim Goldman's texts plural on something called emotional intelligence. What he argues tend to understand where he is coming from is that you will have a particular emotion, a particular intelligence quotient by a number of different things from numbers. Very words were pictures where space is very music, very good with hand eye coordination. Playing bracket sports and so so different sorts of intelligence is but emotional intelligence. Is that essentially a way off defining how well you connect with other people by understanding their emotions and understanding where they come from? It is a powerful tool, body language and being read People's body language, particularly meeting, becomes very very, and there are a number of different ideas summarized on Page 21. Again, it's just a a review of this that MAWR more information put into the much more involved communication skills programs. That emotion intentions is important because when you are hearing people saying meeting, you don't know what their attitude, I don't believe you hear what they say and see their behaviors. You don't know what they call values there. There will be things that are so what does like a leash What does lie beneath? Well, great film. Harrison Ford, Michelle five foot one depends on your particular views to where they would be able to explain away Harrison Ford in your bathroom. Michelle Pfeiffer. But what lies beneath actually refers to the classic. Um, iceberg. 10. 20% is above the water, but everything else has been. No, an emotional intelligence is being tap into what is below what is going on with other folk. So look at those things and explore one to those different. So emotional Intelligence is a very powerful tool to use. You can improve that very easily by exploring the subject and understanding in a bit more detail on looking at developing the where you connect people on suggested here, you can improve your decision. Makings do with staff. Well, people feel better about things. People more engaged with you, a better team performance. Occupational stress goes down and you'll get better responses in more meetings. So I hope you found some of those things quite powerful, because what we're going to do is to have a look at what happens when it goes wrong. In other words, in communication terms, how you can have a better relationship with people by dealing conflicts in a variety of ways, on achieving better
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