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Written and delivered by Mac Mackay, DAW Ltd.
Hello. Welcome to you listening online to this stage. It'll program or meetings. Management. My name is on. I work for the A W. Limited. We advise law firms on improved performance in both. Marketing manager on this program is all about running a meeting effectively. So effectiveness is what it's all about. Let me give you just a brief intro to May, in my experience of those meetings that have been both with that have been anything but effective. My background has been in pharmaceutical marketing many, many years ago, and I headed up the market departments. One senior managers on my then boss will get us together on Monday mornings on Run This meeting and effectively, I worked as a for half a week because Monday mornings were always taken up with attending meetings, listening to things I didn't need to know. I have worked as a board director. I worked in a very formal environment tech startup businesses. I have been a director and follow the rules, and we can look at those rules and see why they would be a little bit wrong, footing people who used the same rules in different circumstances. I worked in the voluntary sector. As a committee member, I've been 16 years involved in sports clubs, a zey coach as a team manager fundraiser, school level, so on so forth. Mine goodness, may water, please wasted. So I'm some of it meeting. You've been involved in the local scouts or other bits and pieces you could find that summer from 10 billion tedious. I've also worked trustee for charity sector on seeing the Way In Which day room, What was the brand member off the charts? Mention Student became branch chair and I managed to have much more effective meetings in half the time so very important aspects to explore their and been very much involved in the world of management concert for financing examiner. Of course, we have meetings free. So much of my experience has been meetings that have been pretty tedious. And now I'm very pleased, circa. Share some experience in ideas with you on this program as a facilitator for you watching this event. So I want to welcome you to this program on explore my experience to help you when you run your meetings to make them much more effective. So what we aim to do on this program. How are we going to structure? Well in the seven areas, we're going to look at getting ready for a meeting. Water meetings about how prepared, successful, full. In my experience, a lot of agendas compromise the conduct of a meeting. Sounds of the art but will explore how we can make your agenda is much more effective. It's actually three. We're gonna look at participation. Now we have rotated program on communications. Much more adult deep program this one will be. We will look at the way in which people communicate that way. But you get the best out of people. If you think there are your own linguistic programming on dealing with some complex that in those particular areas you're gonna have a meeting, we need to get it out to come. So how can we design good outcomes on the outcome or to be more than just the date off the next one on? We will focus very much, then on the hands on stuff of running the meeting in a different fashion because you're meeting off. You're saying team, maybe there for different reasons. You may want to come up with ideas you may want to detail. You may want to spot difficulties in particular area business. So running meetings in a different way, way away. Now, I know that many more firms are spread in different locations. So getting meetings together, maybe where you're having a meeting over the internet, maybe you're having a remote team may have to go to an office once a week or something like that. How do you manage promoting in the environments in which you've got What are the pros? One of the columns of people working in different locations in working. Then the key issue here at the end of all this is to turn this program into useful. So, apart from me talking over the slides, taking through some ideas, we have produced a comprehensive workbook. That's 40 or so pages here beside me. I got my copy slide there on gladly. They talk to you on this program here, so please get hold of a copy off the document here. The workbook, because it is that I'm gonna get you to contribute to it right in your own ideas. And as you may know, that writing your own ideas means you become the author of What You Have Written, Rather May the author of What You're Reading From Work. Look on the Internet. You're the author of that Because I want this to be an effective use of your time to get a useful adjunct, your skills and getting good together running a meeting. So without further ado, let's dip straight into the first session to look at the different types of meetings. The structures of meetings on the rolls meetings. Which is why workbook come in very handy. See, the first thing you need to do is to decide what level years we're talking about define a meeting. So if you look on page four off workbook, you'll see their residents basically to define a meeting. Paused film By all means, you're in control of the film. The playback off this program Paused road and filling the box. Define a meeting. What would you want to consider it to be? Okay, well, I hope you got a the definition of meeting a bit like this one, because of meeting is effectively coming together meeting two cars meet around About two cars would meet in that way. The meeting of people will be assembly of people. But the key part this definition is their purpose. Made meat to socialize. You may meet to play darts, you may meet to share a meal you may meet to discuss something. Its purpose. Understanding the specific purpose meeting is so important when it comes to having infected meeting. So recognizing that meeting will be coming together, people that may be too warm. Or maybe you're a colleague, that the meeting meet some being corridor that is a meeting. You are the water cooler Europe, the coffee machine. You are informal conversations. You're sitting around a desk having some more for Well, it's a specific purpose. We need to keep in mind when it comes to running and effect meeting. So meetings are meetings. We know what they are, so why hold them? Well, um, have a look at page five and see if you can identify all the various reasons why you might hold a meeting. Types of meetings will be many and varied. That's explored. It may be that you want to communicate. What sort of meeting would be best for that? It may be that you've got to make some decisions about what firm is going to do more senior people in the firm and say, OK, what's our policy on mobile phones? How do we implement GPR? What we're going to do about whatever it may be? What's our policy on dealing with CPS? Or maybe you've got some decisions to make people come together for that meeting is best for that. Maybe you've got follow some rules your LTD company, then play. You need to follow regulations and rules covering those sorts of meeting run work for shareholders meetings, annual general meetings and so forth. They have defined rules for cooperation. You more right back as a lawyer. Then I will do it may be that you're getting together to build the dynamics of the team. Freaking get Arctic together to keep dynamics going, sharing ideas. Make sure culture of the organization continues for it may be that you need advice. Your particular problem. Your manager see problems against Look, this is the issue. What do you think will be a good solution? Because I do know that a good idea really doesn't matter. It makes it. It doesn't have to come from you. The boss other people got you'd enjoy being insulted, enjoyed being listened to. And indeed, they probably enjoying the fact that an implementation occurred. As a result, you buying? So maybe that's why you want to call me. Maybe there is an issue, but the whole team must assign to the solution. So you're looking for a group solution to So there you go. Why are we holding a meeting? Lots of reasons for doing it. So let's turn them to have a look at Page five on Defy what types of meetings you might have again. Paused program. If you wish to do this, if you are watching this program that somebody else, I think it's quite useful to have a chat with him or her to see what she says about the different types of meeting around. The purpose of this calls disjointed. If I want Type two means we've got. Therefore, what we gonna do with those various types of meetings? Well, expect you have been able to identify a whole variety of different types of meetings. You may have those informal I'm mentioned water cooler moment meeting in the kitchen, where you making coffee? Something like that. I just had a quick drink myself you made those informal little chats very powerful. Very important they are to you may have teams coming together, but you're a project team. Implementing new case management system in implementing you can't care. Measures implementing something to do with GDP are you have a team coming together? You want that team to contribute to that event? It may be that group is a little bit wider. Maybe your senior manager wanted to impart things to all the different departments in your firm. So you get a group together there. They just happen to be people not necessarily working on any particular party or, indeed, the team for the the conveyancing team or from defense team on every day. You may, of course, have the rules, which means as a limited company, you need to have those meetings according to statute mentioned. It may be that people come together from all different areas. You're actually going to address a mass off, uh, solicitors at your local Law society event? You've been asked to attend that meeting, the networking meeting, U mass meeting and so forth people come together. So here is You can see we've got five different types of meeting. Think about those meetings. There's a number of different things that we need to consider. Whatever the meeting might be, what's the procedure should be followed. Is it clearly defined? Full meetings have defined structures for, but informal meetings don't have. Those procedures defined on therefore process of the meeting will follow a random fashion for informal making steam meetings Group meeting last may. Also be fairly random. Then you have to consider one is the content of that meeting. What are you doing? What are you going together for? Hoping to do therefore purpose? I the outcome Very well. So turned then to page six on. Have a look at the different types of meetings described their table on. See if you could define what the types of meetings are. You'll see types of meetings from the screen bullet pointed on top of page six and then in the table. A bit of space to define problem description. What type of meeting? Eighties. So what do you think? A discussion with two man 19 colleagues about a new launched, a new initiative, whatever that might be. Just a discussion to colleagues. Well, that may be on informal meeting But of course, if you have just the two of you to launch, whatever it is initiative is that maybe come a full meeting from any form tracked meeting the project team. Well, as you might guess, with a description like that obviously is a team meeting. Maybe you've got a particular project going to improve customer database that his team meeting project meeting of some form or another. If you have a weak team meeting with department team, yes, it is a team meeting. But because it's now not just a project, maybe a wider group meeting off some sort of exponential team meeting all the white group on a GM and general meeting or a shareholder, of course, is a formal meeting and be recalled. The shareholders getting together blends itself into this mass meeting. If you want to take the entire work force for different officers, get together for an annual conference, for example, as I have helped with some firms interested in producing new case management system, you plant care system itself. So for there's mass meetings bringing people together through function in a salon, way so fairly straightforward. We've got sort of meetings together. We know what they're all about. Now the difficult bit comes to say, What is the purpose of each of these meetings? On through that a little bit in the discussion here, but now, like to do is to turn to Page seven and address the questions there off the type of meeting informal team group for mess as on the screen, the seating defined more concisely in your own words. The purpose of the meeting you see the former one has done for you on then what is characteristic features off those sorts of meetings and what's good about benefits. But also this is very useful for you. Think about what are the limitations off those meetings again? I'm encouraging you to do this because that will help you get into contact. The sort of things that go got the informal meeting down. Have a look at the number four. Okay, well, I've got my copy here on definite. I've done my scribbling on the hope it could you thoughts and ideas about a team meeting? Well, one of the purposes of the team, I think when you said this is to maintain the team dynamics, the coming together, the central core protein. If you don't have that, the purpose of your team meeting just reflect on those occasions when you go out on the department meetings as they don't come away feeling a little bit less enthusiastic about the whole thing, Jay. Well, clearly, something. Meetings have to impart bad news, but generally the purpose of the meeting, not only to maintain the team dynamics to import a message communication message to all. So the features of these are they all attendees get the same message at the same time, from the benefit of that is that there is some opportunity for people to ask questions. The downside of limitations of it, of course, is that not everybody will get the same as you receive the same here the same thing, but interpreted in slightly different ways. Therefore, when they used to check that, although you're communicating your message, you need to check that everybody understands it the same way as we know in communications, you look to the communication, more data look and explore what communications? No Broadcom, the communication endpoint reception of those messages. The other problem, of course, with all sorts of meetings, is some groupthink biases in the communications program days. A little group thing is where somebody thinks different but looks around and says, I'll go along It's a group think is something that can be very important where no meetings, we say, are the whole group firm much wider, they could all be addressed in one sessions. That's an effective use of time purpose. There is one session and therefore the internal event. It's more efficient use of your time. Same message out there and as an internal meeting, one of the other purposes meet each other from other departments where their usual working activity and this is costing part mental necessarily lead people. But they can now get to know each other again. A bit more than internal Working is a good feature benefit off it as we hold meetings. It was the same thing as team meetings, that perception messages or so forth. But it may not be because there's many more people. There be quite a Z effective. It may need following up in some particular way with information with former and it suffers the same thing. Okay, the fall meeting. Of course, the purpose of it is to meet regulations. And maybe it's to have some voting. Something like that decision making process part formality. The features of it is as a formal structure, as a former agenda has for more publicity, setting up information beforehand in a particular way, on the useful for discussions. It's useful for action, but it may be on the downside, constrained by that formality. So it has its pros. Formality indeed, has its columns is that it may mean that people can't put their own message across it quite the way they want to up just a show of hands, which is yes or no, agree, disagree. They don't have the same opportunity because too many people where a small group sessions may be useful before bringing back center must something we helped for larger firms with when it's addressing particular changes. Now, the mass meeting, the purpose of a mass meeting, really is to gain commitment to a cause, to get everyone together to hear the same messages. And you just think political rallies or sporting events or something, others mass meeting or gonna go and do something worthwhile for charity, or walk a mile for breast cancer or something that's a really good causes features of it. It's a rallying cry, a sense of purpose. It's community is there. It may be fun maybe engaging on social, but of course the limitations of it that the mass reaction may not be the reaction that you hope for what you expected that make hysteria mass hysteria, and it may be hard to control. So I hope that you've gained from that, and it always replay that section of your actual table on page seven. But hope it gives you some ideas knowing what's off meetings are around when to use what yet the pros and cons of each other. Because I think when you got that some handle on it, then you'd be able to step back. Meetings running. What are you doing here? What is the procedures and processes that will form? What is the purpose of contact? The task on the outcome were driving on, so those meetings are very, very important part off the way off. Working on, I think that they look at the really good meeting. I think a good making it's affected because the communication during the meeting is good. The decision to clear have specific objectives, meetings in years and focus was going on outside, made rich conclusion or set things going or whatever. It's not the work itself. Work happens outside the meeting, but it is part of the gate process of decision making there. But I'm sure that you've been to meetings that have been quite like So why? Well, there's any number of reasons why ineffective meetings, all those meetings. We always have a departmental meeting on the first Tuesday off the month. We don't know why. Because were we always do when we get there. We're not really sure specific purpose. Waas. In my introduction, I mentioned that I worked in industry for a week like she was a five day wait the first Monday of every week, all the senior managers would make them any director, and he would go through some things you wanted to sport. Then he had a discussion with each of the heads of department doing so, the other five heads of department can hear what was being discussed. Not quite honestly, was not very effective use of time. We discovered that this meeting for no particular purpose just to exchange ideas to get time, it turned to extract concessions. I wouldn't be that big a budget, and therefore they took over steam of meat. You get a talking shop. In fact, we could achieve a lot more. They spend it out a bit later on the morning, got lunchtime, would have lunch with boss on their four or go to the canteen together so that talking shop seemed to be a unfortunate use of time on the morning and therefore tended to be a waste of time. And it was interesting how many Mr Cover work in and of course, today would be looking a laptop or screams. So I'm sure you've signed up to this program because you may have felt in meeting that some people are losing their lives. Wasn't yourself. But I think what's important. Remember, whatever size team is a team of two doubles tennis. That's a team two of you meeting in the car. No, a group of people looking in particular departmental area, firm wide. All those sorts of things team work, I think, is so fundamental. It is very important. Recognize the purpose of the team is that achieved more than the sum off component parts. So to pick together should be produced more work than two individuals. Working alone is the suggestion, so teamwork is an opportunity to work together. I've learned so much from working with people who know a lot more by two things. That's too. It doesn't mean that we're all on the same page. We're all singing from the same song sheet. We understand what's going on. We contribute the discussing. Understand? It's in implication to us. It can make sure that we're all leading in the same direction. The outcome. We're all pulling together to Walls. A particular objective, of course, being a portal. But it is not clear only the people to work. As I said before, it is bringing people together for a particular purpose. I think that that's a very important thing to remember. Then, for May. People aren't leaving your team meeting being better about things before they attended and what's happened. Tinder makes. Yeah, I know you're gonna impart difficult news. That's not cheer. Not people should feel they've got some sense of purpose. Some support. It's good. So think about those things. Think about meetings, think about struck travel because if you look at the simple structure of meetings. It has some key problems, and I find in all sorts of meetings addressing this coming sections are the problems that people have these for three years. People, people have run them well. I don't know what to do when they attend the role people take on the right. People are not attempting so that they that's because they're not planned. Very well. Look a planet in a number of ways. And then when it's planned, the progress of meeting particular needs to some particular. So the solutions that will explore the rest of the program have to do very much people in their mindset correct, making sure the right people there you should be trained. Can you chair a meeting successfully? Have you been trained to deal with conflicts? Haven't been able to understand what it is to persuade people in a meeting situation. So these things are training of your staff, been trained in dealing with conflict and thinking of your staff, been trained in influencing people and in negotiating, for example, Well, look out on the date of your portfolio, some self skills. I'm gonna talk in some detail about agendas to demonstrate how you prove those. I've got some ideas on what attendees can think about before they attend, and also about the setting up goals and writing good planning for the objectives. Then think about many taking on the actions that come from that again to be improved or not. We look at how agendas together, so that's what we're going to do. I hope, therefore, that the content that we have here is very, very powerful and useful for. So let's move on to have a look at the three phases off meeting. Now when you hear three phases of a meeting, I expect your immediate thoughts might be, well, beginning middle and end. But no, it's something a little bit more clearly. One of the faces is going to be. The meeting itself should give you an idea of what the other two might be. Yeah, it's what we do before meeting on what you do after meeting it is so crucial. The size of these blue boxes on the screen illustrate the importance off the various phases. Yes, the region is going to be important, but what happened before meeting is least twice bolted. This well is what happens after the meeting because what's going on our outside that really counts. So do make sure you use some thoughts and ideas on pages. 9 10 to think about what's going on when we're looking at what happens with meeting because it's the preparation for meeting. It's a report. The agendas circulation, the attendance, the preparation for various characters have a role to play with in a meeting that is so crucial. T sure the meeting on how well it's conducted in you chairing the meeting. Of course, it's going to be important, But then we want to make sure that the actions after meeting actually occur. Take place. So let's have a look then, at some of the key roles people within the meetings and think about what they have to do on. You'll see some 14 ideas on here on pages. Nine. So on page 10 for double what we got. We got a table there to think about four off the key characters involved in some of the more formal team meeting that you might have some things going. Run it, Jan person on the facilitator. Maybe somebody like a support staff or something like that. This making sure the right people there. The venue is sorted out. The coffee's arrived on those sorts of things. They're actually facilitating the process. So support stuff, of course, will be very important. Then, of course, you have recalled what's going on. That may be the chair person it may be. Somebody else has been allocated that particular task. Then, of course, you have the 10 days, and they have a much greater role just pitching up on being part of what's going on. They got some things to think. So when you book a table presented for you on page tank within the notes, you'll see there that you've got some ideas to think about for each off characters. So let's have a look at a checklist for effective meetings with two key people involved. So what can you think about? The chair has to being what being smart things to do if you were going to be chairing meeting your checklist for making sure whole effect. But, of course, they embark on screen. Here is 10 deeds, so thinking about what those characters might have to do so again, as before. If you wish to because you're in control of when where you watch the program and see how you play it. If you want to stop the recording from only think about these two characters and then perhaps think about the other characters that I've mentioned as well. But I'll in straight these two first and then go back to the up to the facilitator on the mental. What ideas you go for champions? Well, if course I think first thing the chair has got to do is to know on make sure rules followed. It was a formal meeting, like a director's meeting or a partners meeting or managers meeting. There may be particular ways that you do it, and I hope that this program may give you the opportunity to explore with rules you can't have on the best mother. There's more effective versions there, but at least know what the structure is going to be. The jail has to prepare. He or she must make sure the agenda has been prepared properly, and certainly therefore there's a long preparation there. There's reports may be required for me to service number things that they need to be done for. Key members offer Team what accounts team, the I T team or a Charles. Whoever may be involved in the firm to contribute to those particular business meetings you got said this preparation Natural enough. Consult with various people. Consult with 10 days we've managed. Consult with departmental heads before meeting. Make sure the meeting room effectively. Course, I'm gonna make sure that they are ready to run a meeting right way to ensure that its picked the rules that things are followed. According to you, I'm gonna be turned fair so that everybody has a chance to contribute more questions or know what's going on. We'll ask Benito. There's going to be occasions when the chair must make sure that it was just drag. All remember talking shots or axe grinding sessions, the ineffective nous or meeting people together so that only you both attending both prepared both keeping to the agenda, both making sure things don't go off. Yeah, peace does it where we're actually focusing very much on route. You have two eyes. You have two years and you have one mouth. Please. In a meeting. Used them in proportion because listening to responses, vision concerns, listening to question the county record of course for for everybody what leads to go change and then finally make sure that everyone knows what the action is from the meeting of the date of the next one. So that consensus to action they will be setting smart rules for may have been set. Mistakes I think so many people make. Now, what about 10 dates? Anything of what 10 days have to do again? Paul's. You want to collect those ideas to get really compared with some ideas. And I don't I think, as an attendee. Or indeed, as I've run meetings and wanting better things from attendees. There's a number of things that I want to make sure happen, and in no particular order, I think they need to make sure they are ready. They consult with each other and consult the people. Some of your attendees may represent departments. It's meeting. Then they may be an attendee. They clearly have to consult with their own department to make sure their departments views are going to be presented in this meetings and preparation course. I think, too, that the biggest frustration most people have happened training programs, delivering an in house training program for a firm on There were 10 people view to attend a particular time, dragging the fate of attending on time after work to do couldn't attend Tool on the HR manager. Put Meteo really, really frustrating, having invested in time my efforts preparation and the pre work on the follow up so forth. Great frustration that people were not given the opportunity to attend, like time wasted time off Those people attending service. Um, I think attendees must recognize what their role is. Something is chairing it. Meetings a little later, I think. Jack people chairing meetings, the givens little respect except they have a role to play, I think, is quite useful as an aside to think about your running meeting whether or not you. Although you may be manager where you get others in your department to chair meeting good skill, people can develop on the use that to me, it's effectively. And that's good Jane, for when you know there should be called away to court for criminal. Whatever else this things could go home bringing in people for 30 I think attendees may lead to make sure that it was come on range, but they are actually constructed. But what anybody come up problems without considering possible solutions. So I want to find there are people out there who are able to be monstrous. Problem. Not just silly should seekers. They're looking for something else to self from what I want. Problems sold, so constructive is very. I think people will lose a bit of respect if they start to get angry with meetings. Frustrated things are going here. Is Americans consultative process Talk about agendas beforehand In a moment that you used beforehand to make sure that people know what's going to go on Dendys Cross or people, I think attendees are all to be able to consult before the event and also questioned, If you know before June meeting rather just say, I better not say anything here. You better get along with consensus Complete mentioned. I think attendees also because of group think, need to say hold on a second. From my point of view, I'm some kind yesterday, and I think this is something we should consider because therefore, make sure they fight their corner. But not, of course, to take up of women's is telling. It's just some specific to them or part, therefore, to look to other ways to solve problems. Just take well. Okay, One about those facilitators. Well, they need to work with Jim. What are they? Things they need to do. Diversity. Need to consult with the person running the meeting. The jam person. Make sure she has what they need. I think meetings are often better place, particularly small group meetings in a flip chart there to scribble down ideas and make sure that everyone could see what's going on Runs giving them ideas of a pack. Because if you've got as I have a pain and I got arrested for writing down, what do you say? What's going on? Why not use the jar? Everyone can see what's going on. So facilitated. We need to make sure that's there, not just the appropriate refreshments. If you're gonna be in meeting for a long time, they need sort those out to make sure those things. And I think that the facilitator needs make sure documentations they're ready for it. There's going to be the right number of attendees. Got the right number of various documents. Have a comment about this in terms of preparation to look at the moment. So a number of things there for the facilitator to make sure is there that yes, the meeting room has been booked out to a particular that hasn't been conflicting with another or effective global warming up down outside contribution to looking through the glass one is empty. That's a facilitators. Me, then, of course, facilitated may be involved very much in reminding people meeting, saying it in a diary some distance in advance, maybe weeks or months in advance, but then remind in 24 hours and then one hour and then 15 minutes, or whatever it might be, making sure that people are actually tenure on time. One of those things where attendees as we go on screen, the on time well facilitator doing to make sure that you get reminded about this and we know who is who is there who isn't so for when the current they're all something that facilitators do. So this is people organize, It's you. You're the chair and the facilitator, well useful. So have for those things to think about in terms of your preparation. If you are the minute table, somebody else's minute taker, then what are the key roles minute taker. But I think it's important we don't necessarily record the conversation that we do, recalled the conclusions. And I think a lot of minutes of meetings West commencing downtime because Colin said them, then Products said. Then Sergeant just said and then you know, Peter said this and Jane said the other off, for goodness sake, it's all kicking off alone place and that is a very value because everyone was attending. I think what? There is the conclusions and therefore should work well with the chair us to make sure what is record. It is recorded as being fairly not to hear one thing and then right? Never. I think a minute taker has an important role in dejected Say, hold on a minute just to clarify exactly what we're saying here or what I am recording to be able to do that, to make sure if there is somebody mumbling of the far end of the table with many takers clear about what is being saved and so forth and indeed confirms that what is being recorded is my thing because, as you know, when you receive the minutes of a meeting, what is one of the items on the agenda to approve the minutes and how often other 1,000,000 said, Well, hang on a minute. This isn't quite what I said last time. That's because the minute taker is not necessarily brief properly or hasn't got the opportunity. Understands it's OK for he moved her to ask the questions about what's going on because many taker may not be the specialist main. Maybe a situation. They don't necessarily know what's going on with case management systems or plant care procedures or HR policies. So therefore, they're recording becomes very, very important, so they hope that's been used before. You give me lots of thoughts and ideas for effective meetings in preparation before they start. Well, let's turn them to this key issue about using meeting agendas, says onscreen. Failing to prepare, you prepare to fail. So let's look to my years on using meeting agendas to
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in this session gonna look a meeting agendas. Now I know that most informed they didn't have an agenda say that as soon as you get something semi former teammates and group meeting or something like that, then be together. Agenda. I think it's the agenda which was very poor, but it's so often just a item on a list that it doesn't actually help very much. Let me ask you a question. How do you get to school? Well, maybe it'll question to ask in the context of meetings and so forth. But what do you say? What? Where is to fill? And it was Where are we going? You see your meeting agenda so often tell you the place names, but not the destination. It doesn't explain where you're going. So the purpose of the meeting is absolutely fundamental. Why would you start the journey where you're going? Unless you wanna ride around around in circles. In which case, then here's a picture of a bicycle specifically designed riding circles. Let's look agendas from a particular point of view. What are the objective of the meeting? Starting with the end in mind? Start any journey and and you're going to be much more effective and when on the same real any particular meeting. So what sort of objectives might have? Well, you might say the meeting is intending to make decisions. Well, if you got a night among the agenda, you don't know that just because the item Bilney gender Let's take a random used as an example moved to a staff car that maybe an item on the agenda. But you don't know from the art gender bits to make a decision. Therefore you don't. In fact, you need to do before the rent. That would be helpful without knowing what purposes. Maybe the person meetings, to share some timely and important information about a particular wouldn't maybe that the group people coming together have to do some things divided up between them. Well, then, that isn't particularly clear as we go through. Is there a particular problem with the staff car park? And if there is, then maybe I should prepare some alternatives, maybe actually consult with others outside the meeting, come together with some thoughts and ideas, so that will get more effective use of time. Maybe maybe feel better about something in have we got one. Where is it closing? I mean, I don't know. It's an item on the agenda. So let's think about how we can use again just to achieve those objectives, because it may be that you want to bring about some particular changed the way in which the organization firm moves. Folk, too, achieve some particular outcomes for those particular. So thinking through the purpose for meeting should help us to think through some of things you need to consider when we're putting our Jim. What has to think about the fundamental questions about who, what, when, where, why and how off meeting the agenda probably does include the date, the time and possibly allocation meeting rooms. It will probably list the items that need to be dealt with in some sort of proper sequence. So it may be to do one thing. First of them. We then take decisions on next thing. So so So they feel that structure. It may be that the meeting is a long one on there for a break, and therefore that may suggest that Break bay it may be looking at those those things making finish time, all those sort of things there agenda may suggest that there needs to be some preparation work, in which case that charity should be there as well identifies what the projected meeting is for where it's going on. And one thing I think that genders would be really better is toe have cost for is to put down the average salary cost off people level, which, you know, if you are looking at it, that somebody earning I don't know 24,000 year or that's 2000 month. Then you break that down into 100 hours working months, and then you'll see immediately where would come down to cost to the firm people sitting there for a couple hours, debating something that on the agenda may make it change the decision about the speed of meetings on the attendees or, if you take your blending hourly rate achieved in your firm, blended great between senior and the junior people and then you look at the number of attendees multiplied by the opportunity cost of your blended hourly rate achieved is, I don't know, £150 you've got 10 people sitting around a table. Then he lied even seeing 1500 pound meeting the operative because sitting around that may be useful. So look at this checklist. Trump All saying working does are a piece of paper. Does that agenda doesn't actually cook together? Those sorts of things are recovering. Are we actually identify that the date time location got? What is the items? What is finished time? What about the shameful breaks? Walks, people? What's the item objective? What would be required strength particular issues on if necessary. If you want to get the focus there, then do look at things like the cost. The firm salaries for our for average salary rate for our or indeed the opportunity cost of blended out rate really get focus and I think partners meetings that are held very frequently as a bit of a talking shop. If you actually put down apartments, rates multiplied by time, meeting Wow, you really will begin to get some focus. Okay, well, let's talk about objectives. Let's talk about items on the agenda because I think there's an under things that you think if you look at the traditional agenda of a meeting, it's it's here. Okay, this will be a classic on the first item on the agenda, which comes straight out of corporate governance. If you're running a limited company, then your shareholders meetings will follow this particular structure. So apologies for absence and then have the minutes of the last meeting to have continuity from the various groups. So there and then third eye Mr saying okay, Are there any matters arising from those minutes that we need to address on this meeting show deal? It may be then, that we need to deal with a number off reports, maybe the finance report being offered Chairman's report or the HR report, whoever marketing so that your polls from there, we then get down to the item, maybe staff, car park, maybe stuff remuneration. And so, until so often, too. And then we get down to a be any business. And then a footnote on that agenda will have confirmation of the date of the next meeting. They think that's absolutely fine following the governance off business, according to, uh, the rules governing corporations sexual. But please can any body too answers on a post why we have to have exactly the same genders when we've got the village made a celebration agendas being talk Christmas concert agendas. Being talked about all the meetings off the Under 14 tour committee and sell it. Just just look of these from a point of view off every day to departmental activities in your now I'm going a bit of a rent here. Why? Because I'm lost in more in my rather long life following agendas to no particular pose right here goes. Now let's take the first item on the agenda. So you're there. The meeting. What's gonna be what's gonna happen? Okay, it's a let's say it's new. 11. Oclock me. So you already at five to left. 10. It's you got there and you're talking about meeting when you got the coffee is delivered and your sorting out copies of all the various bits and PC's Okay, people stop shuffling in and say hello was it's What's that? The new What's up in there? Then they come in and then you rush out again because nobody else is there. Then they get their phones out when they start beating him around. That's a look, and they're really talking to each other, and then it gets to 11 oclock and every still looking around. Expect you don't know. Six people. Four so far. Still people looking up, down. Somebody picks the phone up, phone somebody and somebody else sends an email to somebody has emails. Faster phone calls. Get up and down the corridor gets to find passed left and then you're trying to organize that meeting. Then you goes a shuffle. Now people sit down, get themselves a coffee, and they piddle about this fiddle about with that. Still checking phones and messages. But to do meeting you, they made Gentlemen, please, let's get down to business here. Over here. You know, it's now gold. What? 10 past. So you wasted all that time? Been there for 20 minutes, announcing them temples. And then you said Okay, apologies for absence. You see, there's four taking, expecting six. So Okay, somebody you know, if I heard from Jane, she sends her apologies. That should be called waiting. Important client conference call or something like that. Okay. No men somebody wears coming. Always know in today. Where is he? I'm sure that Collins root canal work is important to call in, but I don't think that always items need to be on the agenda or people sit around talking, backed it. I think what we can do is to know when the agenda gets circulated. Some hours before meeting, even some days, the people who now know they got a dental appointment on camera detained. Tell the organizer Chan person that they cannot attend on. Therefore, when the meeting is assembled, clock the rules are the people Raimond, 11 oclock to get on with work hit floor at clock, any body you can't attend. Damn well tells people, and I'm very, very much down. If it's an important meeting, phone, go people unnecessarily. Whatever time before a meeting just sit around having that long, drawn out conversation, they are gonna have meetings with their clients. Fundamental your business. And I know that many of you are not in the situation child gamma, criminal friends matters that you could just say, I'm sorry I got into a meeting. Hold on. I'll be back to you to just accept. So people so brood to other people. Tribal meeting because Collins James, always handsome. So I think agendas need no actually have apologies France's because that's money down the drain while you sit talk about whether or not calling this coming in. What time is it? So let's dismiss that. It's a waste of time. We know who's coming before the meeting will arrive on time. We stand to save money. Right one. Right now, let's look at the second minutes of the last meeting. So what's gonna happen? You're sitting around in the meeting. Got four other people in front of you. How many of those for? Have a copy of the meeting last time. Well, you bet your bottom dollar that subject. Sorry, I forgot to bring with me. Has anybody else got a copy? Have you know that's not It was last. No, you got that? I have got a copy, for goodness sake. And then what's gonna happen? They haven't read it, have they? So what is it? Is were alot going to sit around while we all read through the minutes? Not on my watch. Come on. Minutes of the last meeting. Why we approving the minutes of the last meeting. Now that may be appropriate in some enormous, but certainly not in your business Minutes of the meeting. Come on, let's think you have a meeting a month ago today now when with the minutes off that meeting be circulated. After that, I think a month after it is really, really I think they are, too, before the next meeting is really, really city. I think if you have a meeting a month ago, then maybe 24 hours or X working hours or something like that the next day minutes off that meeting would be circulated, which list off what was discussed, what was agreed, what the actions are and who's responsibility. They should bay, and they should be circulated within eight, working out in the next day, 24 hours after the meeting. Then you get those minutes circular Andi, then in your preparation for your next monthly meeting or the next project, get together whatever it is. 48 hours 16 working else before your next meeting on email goes around and says, Please rip ploy with the actions that June taken from the last meeting so that they can be summarized and circulated. You see why on earth? So I want to sit in the meeting. You can read better than I can. You can read quickly sit there, or people wait for me to read everything to decide a month off the event or did no have I done? Think about there? But it's a month later to decide that what was written is not what's agree. No, that should be done within a few hours, half a day off the meeting agenda, meeting minutes being circulated. Then you've got a list of actions, and then you could provide a version. And let's face it word or whatever system you're using, you can take an original. You can add your own comments and then everybody knows before the meeting what's happened since the last meeting because there's two or three bullet points. I contacted the agency. They said this and we did that. Then it is agreed that it's got to be sorted out from the discussion of the minutes of the last meeting. The agenda off this meeting actually is formulated. You see, there's no point reading the ministers Me. That's right. That out The minutes of the last meeting were agreed within a couple of days of the last meeting. The actions have been taken since allows me to You're gonna be deferred. We could be told that. No, sit around, get a comfortable while Barry explains. Why hasn't done it yet. And if there were matters arising from the last minutes, where should they be? They should be on this agenda. No matters arising because that's already dealt with. We could get rid of that. So there's a first half on our of your meeting done away with because it should have been done before the meeting. Wow, how much you're charging per hour. What is the opportunity cost of all the people and 1/2 a dozen people sitting around talking about these things that should already be down? We don't need them. I hope that helps, right? Just a quick summary before we take the next item. We don't need apologies for absence because we know that beforehand. That's prepared minutes. The last meeting came up within a few hours of the last meeting. The actions have been taken on, updated on a new version, off the meetings in italics. Under the point of action on any matters arising that now, need group discussion can be put on the new agenda any updates of previous actions that people need to know about. I'm glad that was sorted. That's been down no further action. Brilliant. I'm fully aware of what's going on. And I can read that on the train. Like a read it off my device. I could get hold of it. Number, time, number, place, and not take up everyone else's Tony items then appear on the agenda now receiving the fun. A triple. Sorry about this. You're not gonna like this, but I think that is the worst thing you could do is to present a report at a meeting that people have no yet sick. But tell you why now You're probably extremely gifted. A whole variety, different areas. But give me six pages of spreadsheets with all the financial data on it from the finance report on buildings and debtors. And this and that, budgets and expenditure. I'm not as quick as you. I'm gonna take up your time while I get through these bewildering array of spreadsheets. And as I look at those Frenchies, two things spring to mind. What is? Hang on a minute. Why is this this? What is this number or now? I don't remember that on the response to that is birth back. Wake up. Last meeting We did this. We did that not look stupid? And so would you if you've got something, wouldn't you therefore the best thing to do to keep Stone, not say anything on remain bewildered and hope nobody notices? I don't think that's helpful for the management point of view. The other thing that can happen is the other end of a very long continue. A very large scale. Is that actually on a bit of financial whiz on number is very important to me. I'm Johnny. Johnny Numbness. So when a number appears on the spreadsheet and I have done this and I have seen it done to other people, I've handled it a little better than I saw it. But somebody would turn to common. Said Colin, Uh, you got the number of this hair is is 35,000 memory serves. It was 3500 meters. Oh, gosh. Sorry. Yeah, that's a typo. Sorry. No can give it to the old Now. That's the wrong version. Now, both of these. Either because you don't know or you're a clever so so you don't need it. A meeting in front of everybody else. You don't need to wait. While James Lesser tries to get ahead around the new numbers. You don't need any of that. So here's something really, really contentious, but I hope, quite useful. Why don't you kindly suggest to the finance officer? Hey, Ocean prepares the final report 36 hours before that monthly meeting circulates the information confidentially. Whatever it needs to pay makes it accessible. Closed circuit Confidential information invites people for clarification before the meeting if they need it. If you don't need, you were asked. And if anybody has a particular queries, as in oh, I spotted a type of in your report, then please let's deal with that because the item on the agenda is what it is to receive the information you don't need to get together anywhere. Apartments. Johnny Nice to see you have coffee, but there's absolutely no point. Just receiving unless is the decision, is Item number one to having read the finance retort. The purpose of the meeting is to agree expenditure or marketing will be a be seen hundreds pants. So I'm sorry, but let's get rid of the finance report or anybody else's blumen report. Let's get circulated beforehand. Let's get people attending time to prepare Let's decide what we want to should be on the agenda on all. Show this in a minute. Write it in the right way and you've got a good agenda, right? A couple of other ramps. Any other business? I'm sorry, but any other business is Justin excuse for somebody currently attending a meeting to bring something up that I wasn't prepared for, that I didn't know they got a hijack for their particular agenda. They think why we're all here. Oh, by the way, let's discuss this. Will discuss that and that will make me run. That will mess up my diary. That will mess up my work I'm trying to do for clients and so forth. So if there is any any agenda item that needs to be looked at it that has arisen in the last few hours, then I would be very surprised. But any any other business agenda item should be a proper gender item and been flagged up by the organizer. When the minutes get updated and circulated on, it says in recovery email. Here is an update from the last meeting. All the action, some rise, so you're aware of it. If there's an individual query. Contact the person responsible on. By the way, my agenda for the meeting is doing to close 9 a.m. for the 11 o'clock meeting. So if you haven't told may that you won't discuss something, then it has to be done in a different time. So remain a or B. Not on my watch. You're no hijacking my life. I'm sorry. No date of the next meeting. Why you putting it on agenda anyway if they got in there? Sorry. Is this not an opportunity for people are? Yeah, but no. 28. Now we're gonna do this or you got numbers to do or its year end. Or there's a law society gig. Can we Can we have a different sorry, you know, adopted line through that one. If it's in the schedule, it should be known. And it's the monthly meeting. For the last 75 years, we've had it on the first Tuesday of the month. You got me there anyway. And if the date of the next meeting needs to be changed, then that maybe something could be done by those who changed, and you made therefore getting consensus. But I know time and time again, people said they the next meeting his Oh, I think it's OK who haven't got dark with me. I have to check on on the system, You know, Let's just deal with that because what the agenda is there to do is to get best use out of your time, attending my time, organizing my time to bring them together and everything. I put a line through effectively by the hijacks, the fact you're altogether and on using for a particular purpose that you have no advantage for. Mess up everything today or secondly, should done on one of being dealt with beforehand because it's taking too long rent over. But I hope you find that useful. I really do think about these things, because if there's a topic to have on the agenda Item one, then let's treat it in this for I think an agenda should have three columns. If anybody organizes a meeting, use this for my meetings with the charts Lensman Institute. When I was on the committee of that regional chair I second genders that had three columns and if I received an agenda without three columns, I will put to further lines with objective Mara, Put question mark time on our question. Mark. Scan it and send it back. Wish me to attend, please Complete. Tell you for why, Right? Item on the agenda staff car. Well, is a picture of it then. They look nice. They are stopped. Car park. So what? You're going to attend this meeting and you know, there's a night and all the new stuff. Are you excited? Interested? Seen it used it, called off for a while. Lines on it because cobbles on it. She's the couple's when we work from. But you don't know what to do, do you? You just pitch up and shoot from the hip now I'm good at that. You're good at it, but it's not effective. Come on, we can organize is what's the objective on if you you that this was the objective? Ah, hard to agree on the criteria for star parking space allocation in the new car Park management prove old. You know what to do. If you represented your workgroup supervisorial team or whatever, you want to get some input from them. Would you Robin best guess what their thoughts or ideas. So when we got. It's not to argue whether Colin or jail product or anybody else. Sure, you should not have space in the car park is to decide what criteria are important because if I know this as the director of business, one of the scene people, I would say Well, the the out starting at the criteria the staff car park allocations based on seniority. I have been completely because we may allocation in the staff camp. People need their car during the day. You see we have a staff part with less spaces that we did have stuff. So was it the first conference? It was a car park on industrial statement working, but it was 200 yards from emphasis. Now I could walk two yards, but I'm not coming to just when I go to a client meeting to have to carry my bag and the papers for it in the pouring rain. If I've got my brother and all that stuff. So if I'm gonna use my car going to the courts to clients back to Ford's time time again, they maybe there's a justified reason why somebody should be allocated staff car park space because they need the car during the day, while people turned up quarter to nine in the morning bundle off past five past five or six evening. Clearly, they need to go to from the car Day, therefore may know have the same criteria for staff. You know, I have to say, when I had a car park with finance spaces in New York, in the office all day courtesy partner in the other car talk and enjoy the walk across the Result Farm converting industrial units, I haven't quite enjoying a stroll in mourning. And that 200 So there's you thing to add to your agendas is to identify the objective around the import. Then that's the next car. Mr. Say how long we are advocating for this. Well, if you've got a meeting starting or whatever time, then this shows you when you start and finish so that people know what is going to be going on, and that serves to very useful purposes. If people have got good, that is. If I knew on item on the agenda was degree this stuff a parking space allocation for management approval. I'm manager against 10. 45 I would say, OK, guys, I'm gonna pop out for 15 minutes because I got a couple of emails sort out a quick phone call to think because obviously sorted out, I'm back living God. I hope you got a decision by them. And if I'm disciplined to leave at that time, I come back at that time. I don't have to sit around while people argue about it, because if one that's going to be passed to meet for approval, to be their problem better than I know people, that conversation, I could come back in with discipline to come back in on time, and I've saved my time and I made the meeting more successful. Now that for me is a bit of a range. But I hope you gain the idea that traditional agendas that have all these things on which need to be on their bystander to you do not need me on their department meetings or project meetings. So many of those items can be got rid. Also, you get down to business training. People appreciate short meetings. They appreciate knowing exactly what they have to pair. Don't sit there doing reading something for first time taking on board a bit slowly or not being asked questions on that. No, every consulted other people not coming to the meeting pay and not knowing what time really, really dislike attending meetings. Drag all of them all cause I need to structure. Organize what we've done that we could probably get much better participation well after session to I do feel much, much more relaxed. I have been vent my spleen about a genders and waste time. They are now You've got everybody there, let's get on and look managing participation within that. So there's a number things that come under this heading, particularly anything. So it's worth reviewing some things we've done before with Data Law Program. We have put on issues to do with communication, advanced communication skills and so forth. And if that is some particularly interested in their natural enough, you'll be directed to that. I think is a somebody running managing a meeting effectively. You need to get people to collaborate, to complement, so managing communication clearly is going to be very, very important. So what I'm gonna do in this say session is to give you a very quick overview or something called an LP Europe Linguistic programming. Okay, It is a very useful tool, particularly managers of meeting to be able to tap into and understand the communication and the psychology that are affected by what's going on deep down surface. So what we're going to do here is to get a little bit of a hand wellness. Now, I'm not a neuroscientist. I didn't study it once. I know enough about him to know that I'm not one. So there's a number of pieces pulled out here. Give you a flavor of some things that we talk to improve the communications during the meeting to get participation. Okay, well, first off, you may have been aware of the drawer. Your brain left brain right brain will behave in slightly different ways. The Left Hemisphere has been said to be very logical and humorous, and that's where the speeches based. It doesn't communications analysis and safe, whereas the right hemisphere is much more idiosyncratic side of emotion, sort of a lot of thinking news by this image. So these things here me what in the context off your communications people Well, my experience professional service people always particularly tend to be very left brain. Logical thinkers. Therefore, we need to think about our communications. Are they all left brain or are, in fact, absorbing? The calm struck's off other ways of communicating. Yes, we need a lot of logical on a little good words type things. And that's Mr Managing. Probably all that has saved profession. People don't left brain thinkers don't forget. The right hand side does need not just the facts and figures. Put a little bit of creativity a bit of fun to see a little bit of experimentation, a big picture. The Duke saw box lead, rather just pieces. So remember that you can use the is when you're trying to get people to contribute. So on, so forth on gets a little bit of fun fantasy sort of things going on there. So recognizing that there's different ways of thinking become very important when it comes to problem solving in particular. Now some people are very comfortable with the next point that I've discovered. But certainly if you want to take it up, please take it up with 17 America because what they are saying shock horror is that men and women think differently. This was you Esteem. Pennsylvania did this. This was came across in one of the sea articles. Part arrives in program they were talking about on Scientific America Have a very, very learned Hamel to adjudicate on any article. If you disagree with this, then please take it up. Then basically, you say that men and women tend to think differently. Blue ministrations showed the maps that were falling backwards in one side along the other. But the great benefit of a mixed group of people is that the women's brain here will be much more convergent, left and right or holistic and more logical in both together. So therefore, recognizing that people do think differently, sometimes based, don't be there when they haven't. Why Jean or not, will recognize that they do think different ways on. The best thing to do is to make the best of both worlds and recognize that and say, OK, we understand a little bit about thinking preferences can use that, and that's the basis off euro and twisting programming. Simple introduction to you here paid 15. Put it in a bit more details. What's it all about? We're effectively saying is our thinking preferences in Europe. It is governed by the controlled, by the way in which we speak to ourselves are thinking like yes, that you don't think in English. You're listening to this in English. I do speak a little bit of French, but not particularly well, I think in French. But I do know people whose mother tongue maybe another language go to or something like that. People thinking that language, although they're spending most time speaking and communicating chair another. But it's the language that we have that will govern our behaviors, and that's where it's used, abused in sports, coaching as many business. But what it does is saying okay, we make sense of the world from our senses. We have used that the dominant senses that we don't tend you smell or taste very much terms of understanding our world around us. We have realized licking door handles is not healthy thing to do. We are sensitive very much what you see when you very visual clues were sensitive. Of course, those hearing you can hear well to understand what's going on and you will feel the desk. I feel the desk in front of me. I can feel the mouse and waved around. I could feel my click up so they can. Aesthetic or touch, of course, are three dominant senses to make sense of our world, hopefully able to use three to some degree, and sometimes we don't use any of those senses were actually using very logical digital neutral thinking process and internalized one on what is interesting concept here is that if you're listening to something, if you're in Beijing leaving no well, you'll be able to pick up on their thinking preferences. And therefore, if you're docked a language that matches their thinking preferences, your communications with him or her will be that much improved. So that's really what we're aiming to do here. In a very quick session. It's no, a great documentary. It's not a complicated matter but to have a look at. Maybe if you want to get hold of a hard copy on Pages 18 and 19 off workbook download questionnaire on being Have a look at the NLP test there. So what we've gotten then you'll see this on page 18 are five statements state. One is I make important decisions based on, and you get four alternatives on What you're required to do is to prioritize them. Need your answer. Five questions with ranking off those five with those four answers A, B, C D. And as its state top page 18. That school, the one that is most like you with a four. So I might say, right, I'm making poor decisions because I review the facts, figures and the issues concerned. And then you might decide to say, OK, which of the other three least descriptive of May on in school that one. I don't make important decisions on basic sounds back. That isn't how I think is what I would say and then decide off two remaining options. Whether you would school one three the next best description on then, so on. So maybe the best one is precise review. The next one for me will be what looks best on then. Sometimes have a girl got feet feeling Turnley, but the auditory one doesn't sound like me at all. I just used sound toe, so I just paused the recording. You're in control of that answer. Five statements scoring or ranking A, B, C and D four is the I close to describing you one is the least descriptive. Three the next best to. So when you don't that we'll take you through a scoring on page 90. Okay, Well, have you been able to complete that? Okay, Step one of the scoring is fairly straightforward against the lower case A B, C D. You have a number on in the step one for question one. You're asked to copy the numbers against the A B, C D. And put into the grid, so I would put my full. She's on day three, one on two. So list my schools against the lower case A B, C D. Do that five off. Um, Paul's again. If you want to do that before the next day, do that for five of them. Then step two is to for each of the questions. Question one. I now have a number. Associate it with the capital letters. K A. The the Watcher has to do is to put the number associating with a capital letter under the capital letter in step two. So D has got V has got three k has got to They has got one, then needs got four in the way that five Dummett. So take what you've got. Step one is to cut the number against the lower case A B, c D. Step two is to take the number, associating with a capital letter on put it into back grid under V K a. D, and then add that little lot up in the champions are what you're aiming to look ahead great when you've done that. So what it's saying is that the higher the number, the more likely it is that you would use that particular way off communicating to other groups on the issues and so on so forth that are affected. So what are they will via the visual kei is the touch can aesthetic. A auditory on D is the neutral digital thinking, and then you'll see listed over page on 20 sorts of words that could be associating with somebody's thinking preferences. I have listed again within the notes just before question at some of the examples to recognize what's going on. So somebody digital may in fact be saying, Well, that makes sense to may I see where you're coming from. The numbers add up that mix that's logical to me. On central neutral digital in thinking V is for the visual, so people will be saying, Oh, I see what you may find what appears to May I look back on this? Let me look at the numbers show May in my mind's eye, and there's using visual clues. Caisse anaesthetic, Whole German. Hold on a second cool customer that doesn't feel Write your warm Arctic gives the cold shoulder your six game cross. That ideas he'd two dogs little to do with temperature on the auditory has suggested if somebody would be saying that members speak their fear, that doesn't sound right. Can I have a word with you that rings a bell? Those ordinary working people who have got preferences don't have a particular preference. And, of course, you may not have one particular favorite. You have more than others common. That's pretty unusual. People have the same score across four areas, but may, of course, happened. It just means you don't have a preference what it does this is usefully feel After meeting that something else is running used Page 20 and just note down who uses what words will begin very quickly. Pick up on other people's thinking preferences and then converse in return, you can use the phrase is most like to be, uh, attuned to them because I worked something that has a strong visual. I could save them. Can you just have a look at this? Does it look right to you? Can you see any mistakes? All those visual clues on If I was asking my secretary to have a reading old my email, I was about to send three short because your tree, in her way of speaking, say, I just written his email Does what I've written Sound. Okay, I'd like to talk to you about an idea to see what you say work for us, whether it's and tractors it. Bring a bell, those sorts of things connecting so much easier with purse. So use that in your meeting. You know, people. Well, warm. Welcome to used the same. An impolite question to open up the discussion, open up a debate, see whether you've got people particular preferences, and then you can encourage participation in your meetings with so much more success. So think about those things as an important way off moving things forward. Lastly, another way of connecting with people is to have a denim Goldman's texts plural on something called emotional intelligence. What he argues tend to understand where he is coming from is that you will have a particular emotion, a particular intelligence quotient by a number of different things from numbers. Very words were pictures where space is very music, very good with hand eye coordination. Playing bracket sports and so so different sorts of intelligence is but emotional intelligence. Is that essentially a way off defining how well you connect with other people by understanding their emotions and understanding where they come from? It is a powerful tool, body language and being read People's body language, particularly meeting, becomes very very, and there are a number of different ideas summarized on Page 21. Again, it's just a a review of this that MAWR more information put into the much more involved communication skills programs. That emotion intentions is important because when you are hearing people saying meeting, you don't know what their attitude, I don't believe you hear what they say and see their behaviors. You don't know what they call values there. There will be things that are so what does like a leash What does lie beneath? Well, great film. Harrison Ford, Michelle five foot one depends on your particular views to where they would be able to explain away Harrison Ford in your bathroom. Michelle Pfeiffer. But what lies beneath actually refers to the classic. Um, iceberg. 10. 20% is above the water, but everything else has been. No, an emotional intelligence is being tap into what is below what is going on with other folk. So look at those things and explore one to those different. So emotional Intelligence is a very powerful tool to use. You can improve that very easily by exploring the subject and understanding in a bit more detail on looking at developing the where you connect people on suggested here, you can improve your decision. Makings do with staff. Well, people feel better about things. People more engaged with you, a better team performance. Occupational stress goes down and you'll get better responses in more meetings. So I hope you found some of those things quite powerful, because what we're going to do is to have a look at what happens when it goes wrong. In other words, in communication terms, how you can have a better relationship with people by dealing conflicts in a variety of ways, on achieving better
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or going to do in this session is to look at how you do. Conflict may arise during a meeting in preparation. For now, what we're going to do with this is to use a pre bed general on prepared by Thomas Killman. Is there conflict mode in their title? For it will find it on page 22 23 has a questionnaire. What I'd like you to do first for most is to look at the, uh, the questionnaire, which has pairs of statements and be what you're asked to design whether or not you attended in any given situation at work in a meeting, would you tend to do A or B? Sorry to get your mind into work mode and into contact meetings because this is about how you handle situations in that situation is that you're gonna behave differently, work differently. Your friend's differently. Watching a sports game and something like that, it's about how you gonna do with things in a meeting. So look at those A and B. When you've completed that, it's 30 pairs of statements and you'll see one statement crop up aiding in something else. It's the dimensions, the alternatives the C grade sort of the box on screen, where you're looking at different dimensions of corporations. More Inc Assertiveness or non assertiveness on It's the Degree to your different places. When you've done that, complete the school sheet on Page 25 toking up the number off responses in each of those columns. A B for each response on, then took up all those reach column and you'll see five cool ways doing conflict rising on the higher score. More government, the mode. You've chosen the love of the score less dominant. So do that first and then I'll explain. It's worth remembering. Having completed question essay, make sensible. Talked about that. The way vaulted today may differ from hanging on street in three months. Time to have a note to revisit questionnaire, print out another copy and have a look at it. Use it amongst your team. Use it to explore how to do the conflict in the team situation. So for because that two help for you. So what are talks? Come until we've identified five call behaviors the degree to which you compete, forcing agenda degree to which you collaborate, so problem together. Compromise given take with another. You avoid particular shoes draw or you accommodate and smooth difficulties. So what I'm gonna do is to explain these a little bit more detailed notes, really quite comprehensive. So would take up tremendous men return, getting a sense of what's going on under each off the five styles in the notes. You'll see that if you have scored high by that, it means somewhere between 9 12 You tend to favor that particular way problems. But if you scored low somewhere between 03 then you tend to avoid using that particular style for each of the styles. In a meeting situation you will see uses off where they are going to be more useful to you in particular situations, and you can follow. What's going on with the nets are very so in no particular order, just the way they are on screen, what we have to look at. Well, we'll start off by looking at the assertive pushing your agenda. Inserted is a village north of May in South America, after very careful as to whether we are being rather aggressive or in fact, just pushing your agenda, assertiveness is making sure that you put your agenda forward, but you don't forget to listen. People non assertive is forced. So if you are both cooperative with the other side but also asserting, then this is collaborative. What is collaborative? Well, commemorative, as the information suggests, is when you and the rest of the team are on the same page, some cheap. You know where you're going. You know the objectives are cooperating to wars particular goal, and everybody comes together. And that's a very so it's very, very important to have that on. You'll see the notes doesn't require me to read them out to you unless it's a particularly your school. Particularly high. It's not relevant to you. You scored high, not low, to read the loan scores. If you scored high and remember that 9 to 12 whereabouts you'll see there are downsides to using this style much like lines useful below 0 to 3 on the questionnaire. There are occasions when perhaps using it more would be helpful. So where is it useful in meetings? Well, when you've got a good preparation, right? You know what? The objective being to gender right are sticking to the structure of the timings and so it's a corporation. Okay, well, that's, uh that's what let's have a look at that is completely This is where you're pushing your agenda, that tending not to cooperate with. So this is very important. There's a complex situation dealt with, sorted out resolved. Put things right. The gold course is to win. In that respect, winning becomes very important in the game. But of course, if you push your agenda too much, if you school particularly high, then you may find in a meeting people saying, yeah, whatever loss. Well, if she's going on okay, what's the point of me saying anything? And you find the people are putting their ideas forward? Was your too assertive, not willing to be indicating very cooperative nature, so pros and cons. But, hey, if you have something that needs to be sorted out because your boss demanded it, then you just get it in the middle. Compromising what was, of course, is a very useful tool when dealing with conflict. If somebody has something that may be important to contribute their moving away from a group, think maybe that you're listening to what they're saying. Okay, maybe there's conference compromise as it suggests that given take view are able to accept this, then I will be able to use to do that and therefore you have some sort of compromise minute. They're very usefully negotiations, of course, very useful. We're looking at getting the best results when there's an opportunity to get other people's contribution. The downside being too, uh, compromising as you compromise too much to get agreement. Michael recognize situations from personal number rather too much to compromise when really been slightly more receptive in particular situation. So OK, there's another option before you. Very useful course. If is a give and take well, what about the next? Avoiding what is avoid well avoiding is to withdraw, to not get involved. It's not conservative saying anything of value that avoiding is taking a sand comfortable position to be in. Of course, what is a crucial hair is used this style when they're when the issue is trip. When someone says that's just so it you're using that in the right way, it can be very powerful to make sure issues you drank in every single thing, that business. If you scored high and then you made missing opportunities to put your gender across and making missing to cooperate itself. School particularly know it may mean very wise job dominating in some of the other areas. Have lovely Thea accommodating, non assertive cooperative where, of course, we will have to do that from time to time accommodating. It's fine. What range do here is? It's opposite competing fitting with other people. Andi, That's okay. If it doesn't compromise you too much, that's a That's a reason to accommodate a particular issue. Onda uh, It will build up credits. It's very useful to the influential because it's a favor bank can get right to miss. We could see with five of these, there are auctions. The high schools may have downside for you. Those schools, they have downsides to it. It's up to you to explore those, as is right for you. The other thing to recognize is that all these rely very. You now see where each has its merits and by looking at the notes because you say Okay, situation. The ideal is 30 pairs of statements, so you got 30 points across fine areas. Six sixes clearly midpoint on a scale between 12. So that's 67 point well that's great. That's where it demonstrates. You're able to use these, but also recognize that even if you are comfortable using five, but looking at these thinking about my two years getting street back, exploring what I do, I can use fine. But I still know handle conflict particularly well if I avoid things that needed to be exalted out. If I accommodated things that I shouldn't is that was over collaborative with things that again I really should have been compromising on because I should have got less their agenda to commit more. My so recognize the styles recognize uses the best place for them, recognize your dominance, recognize you shortfalls. And they do have any trying getting overtime more equal and get smarter. Actually, using drones in the right way I want to discover, of course, is that you are much, much more in Correnti. That would be a very useful way being in conflict when it occurs. Meetings. Let's have a look at influencing now. What is that in the context off running meeting. OK, one of the meeting about is often to do change. What is the situation now where we going? Why don't we get there. How we going to have come those barriers to making changes, displacing human nature is that we will go away from things we don't like toward things that do so clearly there is a problem. People have to weigh from that. A comfortable situation. But moving from a comfortable situation for a luxury, luxurious situation does record of effort. Some people, when they're comfortable, are not bothered to go on, get serious. So that's that's okay. That's to be understood. So this carrot sticks and idea is common in exerting influence. Now, Dr Robert Cardini is Professor studied this and looked science persuasion. If we look at the notes pace that one, you'll see the persuasion has been, then so be to a particular course of action negotiating ability to reach mutually satisfactory agreement. But influence is the ability to both persuade on negotiate. So, yes, you'll find this elements off this part of it come up in contact communication skills, find it government become a context Yoshi 80 as well as communication skills. Look out on the date of your failure for those parts program. So what are the factors that we can use to exhibit again? The Notes Page study. One of Norman's does cover information Andi Broccolini has done. Films will find those YouTube, of course, but they're not specific to where you are working your for trying to manage meetings more effective. So let's just have a quick summary of what it is that influences to take particular directional action. Well, the favor bank is a classic one. This is where you do a favor. They do. You expect one reciprocation now? Naturally enough. Um, you have to be careful that when you get some favor, your constant getting things need to get back. But the reciprocal nature is quite important. You have to think carefully in a meeting situation as to how you can be seen as a meetings manager to reciprocate. So it may be that if they do something that they have to do, I want to do unless there's going to be something coming back a reciprocal arrangement. Do make sure that you give me if they do this, then I will do that. Your reciprocation is particularly natural because it leaves them with the last thought. That's what they get. First thought establishes very clearly what you want them to do in order for them to get reciprocation. Something very straightforward. Uh, commitment. Inconsistency. Well, this is quite useful. When people write something down, there is connection between what they're writing, the movement of pain on what they're looking at when they're forming the letters. That makes it much more powerful for them to remember what's going on. So getting people to sign up to something and to do what they did before is obviously a very important issue. So that commitment as active public, then so much better. I'm getting big. Do that passed in your document round of the meeting, get signed to know somebody. If you're attending the meeting next month, sort of thing. It's surprising how much people have done that. Then you can say you will tell me, uh, three or four days beforehand when you know what the straight for hours beforehand. If you can't take you do that because they signed, they intend, Then, of course, they will commit more likely to that particular tell you beforehand so you can wipe out the for many apologies for absence part. Now people like to the individuals like everyone else. So social proof people like us. What we do around here is that we turn up on time. We agree that our time is important to us. We also agree that other people's for yearning time is important to them. So what we do is that when we have a meeting changing three o'clock in the afternoon, we don't well, turn number three talking afternoon after respect our colleagues and not turn up a bit late. Whole pick up without meeting. Okay. You see that social proof people like us? Because that we want to do We're independence freethinkers just like you. Now, of course, having a good working relationship with people building that liking building report with people is very, very good on N L. P. We talked about earlier your programming and also some conflict way emotion, intelligence well along about getting along with people and then, for that, quite influential. You don't have to be liked to be a manager. You do need to be a poll people and they could focus on work as it You have to get down way like that. That's the way things. It's a cultural thing. Us that ship right again carry full. When Concho announced that it was ceasing transatlantic flights. It's too expensive to run. They didn't have to put the ticket price up. Sold out in that moment. Why? Because people want something where there's a scarce resource. Scarcity is sort of a pool. Look. Way to do this. I can only make that time where you need to get here. Then off the sorts of things that people will be using to make sure that people attained. Look, I got an agenda. I only need you for 15 minutes of that meeting. We're gonna be there for now. I don't want to waste your time. I'd like to turn up 10 check up 15. Because I know you have a scarce resource. Okay, That's a full people. And that could be quite now. Of course he was a manager. How may have particular expertise, authority and power to that, Maybe boss. Well, okay, that's all well and good using that influential nature, appealing to other people's expertise, authority and power to get them to attend for the benefit of others. Of course, it's something that the recognized in correction to enable meetings to occur with the right mix of we use a lot of logic, so tune into the ditch thinkers and use the language appropriate to. If people are using a particular language, indicates that they are very visual. Perhaps in their thinking, then logically, Why would you want to use it if it is found to work so that sort of thing carrots. So the evidence and logic is, of course, bank compound. Therefore, if you are presenting a report of the meeting or don't present it for 10 hours beforehand, giving people opportunity to read the report to think about the data within that report and question that get clarity in mind before coming to the meeting in order to take the decisions, they know that they're coming up. What is not alike. In that sort of logic, America calls could be very influential to get better outcomes. Your enthusiasm for project will over flow. I am sure that thing that sense visioning a better picture. The outcomes of the meeting of clear vision comes up, comes on the agenda is very influential. It's about deciding criteria for selection off spaces. That's what we need to tell. That had some sense. My see where we're going. I know how to get to do Coatesville. What's the other part of this program? Because the bottom line all that is being able to communicate effectively affected communication in the context of the meeting means that not only are you able to put in stake your case but also able to use your two eyes and two ears functioning on, use them in the same proportion to your mouth, listening to people what they're saying, why they're saying, using good emotion, intentions to understand what lies beneath will make for very good. Include when trip meetings you get success because people are focusing very much with you. So, of course, having said all that, there are going to be situations where you have some particular people difficult personalities to deal with. I do happen to have those you might see. Page 36 is useful summary of those things that you need to go through it here. What I'd like to do is to move on to Section four and look at how we internal meetings into actionable on defective meetings with food, clear help, and that's what we're going to look at in this session.
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in session for what we're going to look out is making sure the meeting achieves its objectives. In other words, gets those outcomes and delivering what's required within the meeting country making common here. Just remember about taking the minutes taking note something. There is great power in Hey, and I know very often managers will delegate minute keeping to somebody else. Secretarial support staff, they may know, have full of setting exactly what's going on. But I think it's worth remembering that won't go through the detail of notes structure. Pretty damn you, This example. What I find give may want to look at because I think that if you as a meeting manager taken minutes then I think two things happen. One is appreciative, your taking notes and not offloading on somebody else, even if then you get somebody else to type up. You think tape from your Hamrin school, what the notes should be in somebody's types enough They dropped. That's absolutely right. If that's the situation, you're blessed with somebody able to do that for you. But I think, too, that if you are taking notes on the actions, they be responsible to realize that there is no escaping because, you know, you left us another poll. So do it. So that can help achieve the outcomes you got. Remember that because you're doing writing want record is not the conversation but the decision. You got good genders set up the way that I've suggested. So therefore, your meeting agenda or drive the meeting notes from it would be structured in a particular way for so tell me major outcomes becomes very, very important. But I think it's worth remembering, too, that when you do write some notes. So whoever does note taking for you that having a particular activity for somebody to do it isn't very helpful. Minutes it was agreed that Jane and Hillary on common George will organize the staff party. Why? Because that isn't very specific. Yes, they got the organism. But better go my being to set something up in a different way. And this is one administration. It's a smart go now. Smart is an acronym. You met before, but it's very powerful country. Identify activities for people to make sure that the meeting leads to work to be done outside the meeting in appropriate fashion. You don't know it and just very quickly gotta be specific about what it is. Organized Star Party? Well, that's fairly specific stuff. But when What budget concert is immeasurable, their timeline is your budget. Is it achievable? They didn't have time to do. Is it recognised as results orientated time? So organizing Star Party giving before their souls to organize might be better to express it in something a little bit more comprehensive. Compete. Planning for staff. End of year celebration based on the style survey on within defined budget by the first of September, vanishing. So now Organized staff party you had the conversation you give it to. For very busy people gotta shake from the scene isn't very helpful because it might get details. This they, too, have taken the initiative to write notes while it's going on, and if they know they will be called on the subcommittee to organize an event how they know it. So whatever the gold is, do make sure that you're writing them in a way in which the goals are much easier to follow, much clear what's required. They are measurable, and then, when the minutes are produced in the action distance there, that should 34 lines, much more player will be followed. They know. Then, when you ask for the update before the next meeting, they can put in italics underneath their copy off minutes. What's going on? Everybody does their for all the actions. Then, before meeting, people will know what's going on. I could ask the proper questions if need be during the event. So stuff survey. Got to get hold of it. Budget that Governor What that is shed really into the timeline for the end of the end of August or whatever it might be made me they've got. Do they take some vacation? Whatever the situation is in the example. So you see that by writing smarter goals, then you should be able to better approach to achieving outcomes of your meeting. I would do look at small girls course in praising staff programs like that, being able to do that supervising people. So if you are a manager and want to explore smarter goals, rather just running meetings as a workgroup, then of course, gives a bit of direction to turn to for something. Of course, if you want to get better outcomes, here is something you may not met before, but it's a well known in management circles and has been used and is a little bit different, and something that you may find quite useful figured out that this is summarized on Page 39. It is cool. He wrote a book on six thinking hats on 16. That's our six different colors and see him on screen Red, yellow. I agree of that so bad he's always wear black hats in the usually wear white hats. Was not that Western sort of approach invisible about running, meeting from a slightly different way. What can happen in a 18 years? People will look at things in one particular way, whatever that way, maybe that may be successful, but it may not be the best way of getting the best outcome you want. So this is a way off looking at thinking about a different meeting, commonplace that, you know, I give it to people. That's what we're gonna do because it controls what's going on. The six, a different color hat, suggest different ways of thinking. Everybody is quite capable off all off. Six approaches to thinking the problem comes when all six or talking at once in all various ways. So what one is doing is to decide that the meeting name for short period. A minute or two, where a given covered and just as an indicator, you may want to start by thinking about the blue hat. Let's explore what each of its me. This is how we control it has program, then clearly would be a run run through simulations off this situation and have actual hats where they execute. That's necessary. But I would say, First of all, that is worth thinking about managing, meeting from the point you're wearing the blue hat. This is the hat that is warmed by you throughout the process to govern the meeting. So I mentioned it first. This is the one you know, one through most, where they will find everyone else, wears you, decide which ones to wear at which particular time and they could be in any order you like in the order that I've got printed in the notes. It's when I represent here. But the six thinking hats image that I've used to instruct point used a different order. It doesn't matter. You decide the process, but we might start up with, for example, the white, the white hat saying, Okay, we got a problem. We knew this was coming up before the meeting. You did some investigation. Now let's just stick to the facts separating Everyone's wearing that hat. They're asking questions about the current situation. Asked for clarity on the facts without giving their opinion is where they believe facts or not, they like the ideas with intimate throwing solutions have has it any way you are wearing that authority. The practical even bloom at wealth. Everyone's is wearing a white hat. Have that discussion. Okay, what once that's done, that's focused the effort on a particular area. Then you might, for example, turn to the, um, the red hat and say, Okay, he's got me action. What's what's your immediate reaction to this on, then? What's the initial reaction from What's the initial thoughts about solution? Americal B gives people a free rein to to while wearing hatch. No thing committing people. Your control process for people to keep switching hats to the black hat Black hat is to signify negativity when, when wearing that hat expected to explore the central problems of faults so when people are coming out, the facts don't want their opinion off you. We'll get to that later when people wearing the red hat don't looking suddenly, Black happens, and I don't want you feel that you shouldn't because that is next. So that start with a given had collected at the white hat mentality. Get the facts out there. How do people feel about that water? The problems with that and once you've done that, is to then move to the yellow hat represents some like positivity on. When wearing that benefits off, particular options can be looked at. Not just the naysayers with black hat, the doom and despondency on this UK that it's seen this morning on black and sat with yellow. It's sunny, happy and then finding we might say, OK, let's put green hat all on. Look for improvements, corrections and solutions that are better than we could. Possibly What you got there is a ways of thinking that everybody will have the problem. Some things subgroups is that everybody chooses to leap from one hand to another to another to know this guy that called the other and then the consensus isn't there. Where the blue had side on the process beforehand. Do you want to handle your matter? Use it. It's a bit of a fun way to bring about a secret thinking deals with a full parts of you. But each in succession, everybody gets their say all things coming out and the ideas are not being reduced. Remember, of course, that if you are the process manager, if you are running the meeting and you are collecting facts or feelings or ideas, ask her ideas before giving your opinion. Too often I hear people say right, we've had a look at this. I think the client management systems absolute rubbish. I think that should have national Imagine. What did you say? I never said, Well, I I'm with you on this once you lost? Yes, man. No, man. You know that. It's not helpful. I've looked at this. We have some interesting observations from clients. What's your opinion on the case mention system. You are. You may get a better feel by all. By all means, give yours at the end. But that, of course. Would you wearing the blue hat on you? The whole process. So there we go different ways of running a meeting looks a purpose. That you have meetings where everyone is not present, that where I'm going to turn to now to look at managing remote teams as more and more pressure comes on office space and commuting and other problems like more and more people off working remotely. Maybe not full time, but certainly part on this flexible working has a number approaching concert to explore those briefly on the metro really to the whole idea of managing remote teams because it does look at the issues that you may face trying to hold meeting to people that are working remotely on. They just be working another office that offices in London and your in Manchester just to hasn't been built yet. So face to face isn't always ideal. So let's have a look what the issues are. They face people doing working remotely on. Then we'll explore a few thoughts and ideas on the management off those meetings. Technology, remote teams. Well, we have to say, Look at the remote teams going, you have got them on that are damaging your organization. Will it mean that if you did have a motive change, take advantage of it. And let's face it with a lot more technology, a lot more issues to do with office basic community. How will you support the team in meetings from a distance? So if you think, I think let's look then at the pros and cons of people sitting elsewhere, not playing you are because if you think about the organization where there are remote workers in some guys, there are a number off organization benefits. You can recruit staff from a much wider area, just so that's useful. It's also helpful from start from generation speaking commute just on a train between two cities. Then clearly they need more generations for that travel, where people working more remotely, not having become the office everywhere today enables style from generation to be punctual, successful. It's also giving people with my balance there, caring for Children there, caring for elderly families and so on so forth. So there are opportunities there, and let's race it. Clients are working to have any more either, So again has been, oddly enough, productivity increases because they may be able to sit on do something constructive, useful, rather be held up on a train or sitting in traffic jams and so forth. So those things that gives them more flexibility to recruit people part time, of course, for obvious reasons, and because that you're not paying to the overhead of something sitting in an office, and that could reduce some costs, Um, has been one of the people I am mental through the university employment, briefly doing work for us on something work. Did a study, masters and your business Waas to look at the costs off, having lots and lots of benefits, so people embraced it. But of course, one of the problems can be that the people in work in the office are trusting those who are at home today. So that's something. So they asked you to. The style may change the skill sex change, need particular type things and keep reading meetings. Manager for you, It's your communication with somebody. Is typing an email so much easier to drop to their desk? Stop what they're doing? Asked the question. And when they're remote, not so immediate to those things, but then could be three floors up. So anyway, so what collaboration you're getting. People were remotely so managing a remote team bringing together as a taking essential element. People who work remotely have a different culture work in the office, and they miss out on some of the social dynamics in part films culture on. Of course, people can't innovate always on their own. They do need to come back to work together with people. So let's have a quick look at some of the pros. It can say, from the individual's point of view, it could save time commuting. I could see here in the different outfit than I might otherwise. Where if I was working, If I'm not wearing a suit every day to go to an office, that enables me to b'more, relaxing formal gives people much more work, flexibility, working hours and going to break unsettlement, so that would be very important, but flexibility. From that point of view, I've never been a power nap, particularly, but people model for a short one, come back with more on get focus independence. Autonomy has its own self reward, particularly for knowledge workers like you. Of course, it does have that they can have cheaper home sustenance, and they might do by having to go out toys and things may be an option, so course there isn't there. But then, of course, it has to break it nice. And I do respect this 110% as inside. If there are people who say work, it's when work is home is where home is and the two are going to keep apart. That's a very useful way of thinking things. I happen to work because where I live. But today, as it happens, I am working in my dining room. You don't know that head. I just have to be quite in the office today. But that's because I happen to be a penalty close. So I do respect people who say home is where home is that every Children interrupting my work. I don't have parents interrupting Worker owe it to my apartment. My life, my dog. Not to have warming sort of situations that problem there causing the problems. But you can see there are benefits there. But then the cons are so many very there's a whole long list off our dwelling. These particularly, but it does need self discipline. Big pendants get distracted. Checking the 10 or what else is on that something can't get. People can't get communication. Don't stop. Start on same time staff different times. Stop different times. I don't have social dynamics with people. That could be a problem for some, the less clear boundaries. I think it's very important. I wouldn't want personal work from home guided. My Children came home from school. They had a home. No sh Dad's working. So those things. We are very dependent binti and solutions I do find even when I'm in my office, which is modest office. I do have to get out and around it on when the weather improves on heading, the hanging baskets could reach them. I just gets me in the office. Where's the other for support? Kind of a quick Chapter seven down car ago. I don't have a face to face. The body was here situation there. I see people online, but they have a projection Lee project themselves overcompensating, sometimes talking up there. They're eager group work that makes over something over to justify their that their existence. Fulton's assuming pulls may feel they're getting more work on their way office comic to say, Oh, no, they seem to be busy. Where people remember see, um, I'm getting enough active, serious motivation theories. Some may say I'm putting too much African. I've now been blessed. It's very difficult for Manager. Yeah, so let's have a look at how we could manage these remote meeting one of my top top seven things. I think that you managing meetings with people in different offices or trying to run a meeting. People in your office compared one in the other city wherever that one might be and want to do it online. How would you do that? Lots of something. We did quite a bit Here. I will make sure the agendas are following. The sort of agendas are spoken about on this program will send them ahead of time. So that opportunity to be aware off when you're the outcomes they question clarifying so far. So where are circulating the gender? A day or two people in my office here I might be sending a week before you could be more opportunity to, but really, look at it. But ask more people about it when you got face to face meetings, you could just stable have losing this. Of course, it doesn't really work so well over a camera because you don't know what I've held up. But if you were sitting where the camera is given, well, I could get your copy. It's there. Your remote can't do that. So I need to use visuals to illustrate what I'm saying and therefore things like Power Point things like meeting do have going to meeting Zoo loads of software allows you to share screens, share documents, share, make sure you got the right people at those meetings on Don't just include people who are remote just cause you think it might be nice for him to see somebody for changes. It's just the same as having people attend a meeting. Sitting Bull actually is room. You must send people the log in information early U R L phone numbers and so forth, and they contest that when we do find, As you know, if you've ever joined in any of our data law webinars that the that your laptop or the office computer. They have various software that's protecting the system from malware or cookies or other things coming in from Internet sonnets, and therefore have got the Java script in the background that in eight more. It's good to know this that early enough before you meeting, get people to log in 15 minutes early to test the connectivity to make sure that there they got from sort of emails going have a brew that they are actually no dawn. You place on your own music background until such time they love on discipline at the time. To start. That connectivity is so important on make sure when you do look people in, as I do virtual meetings motor meeting to get people to introduce themselves that they are elected pick know each other run enough in. That's fine, but it is useful to have that roll. Call Ondas. I'm using a camera on top laptop camera to talk there, but used it is because people want to have a face to face, and they see people smiling Norling when doing so. The last thing to think about their they make sure that you have a way of contacting you offline, not just over the Internet, so that you do have some other device if their Internet connection should go. So it may be that they felt remember our communications, our landline communications that way of contacting all my systems crash whatever's so they can still get on board to meet. Well, I hope you find that useful with managing remote teams. There's no substitute practice, but let's think about the last session here that is Session seven. The next steps. Where you going to go now? What to do? Well, let's remind ourselves about what we've covered today and think about what you're going to do differently. Taking it forward, your next debts, the last page off workbook. Well, the key thing to recognize is that we are aiming to make improvements. Hit the target with time running across the screen. Just worked up about what do we mean by hitting the target? Well, we're looking at meeting preparation. Lots of things we talked about there on this particular program. Are you prepared for all the various nuances of what's going on on health? People behave in various meetings. I think about the venue, the type of meeting purpose off its writing, preparing the material the last minutes. If you have those, the last actions and how I hope the session on agendas has enabled you to think through your next meeting on Brighton agenda with those three columns. What one of those columns Agenda Writer. Objective purpose of the outcome. What That items, therefore, what I'm trying to do. Innit? Column. How much time you allowing for it? Therefore, remember all those things that don't have agendas because they're sorted out. Preparation. Very poor. We talked about communication. Improve your communication skills. Use my dears on LP, noting help he could communicate using similar language to them to match their thinking preferences. Dialog. They have eternally emotional intelligence on recognizing things. I believe beneath giving people clear goals, improving those sorts of things very, very important elements off it as well and making sure things with professionals. I would be talking about running meetings differently on hope, going by six colored hats to help those to deal with those sorts of issues. But hope you found that particular useful. And then, of course, we got managing those removed teams and setting up that useful action. Well, I hope that's being good for you. I myself thoroughly enjoy preparing this program on putting it all together for you because it's reminded me about the meetings that I know, and I have to say I continue to look at what I'm doing. Continue to get feedback from 10 days to make sure when I do rather meeting. It's a much more professional. And do you remember the idea? Putting everybody's opportunity cost The county building could be achieved by attending a meeting. When you see the numbers role in blended, average rate all attendees, it really does focus the mind and make sure that you get support. You need to run meetings. Professional, as I'm sure so thank you very much for this program. I hope you enjoyed it. I hope you find that work interesting. Useful If you need help and support them plenty. Do you get in touch? Thanks very much. On around applause for you getting this. I couldn't resist that one opens up too loud in your earphones. Thanks for once again, I look forward to speaking to you very soon on the next day program. Bye for now.
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