Managing Workflow

Managing Workflow

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Course Overview

Have you ever wondered why are some people are so good at getting things done – and done well – with and through other people?

Workflow is simply the series of activities that are necessary to complete a task. Each step in a workflow has a specific step before it and a specific step after it (except the first step).

On this basis, everything we do is a ‘workflow’… and most professional workflow processes will ultimately have an impact on your clients.

During this session management consultant and expert lecturer Mac Mackay will encourage viewers to reflect upon their own workflow management; Mac will recommend workflow tools which viewers can put into practice and which will immediately improve their efficiency and productivity. Mac will also suggest useful tactics for those who need help ‘managing’ their boss.


What are the requirements?

  • Watch the recorded webinar and review the supporting documentation
  • This course provides 1 CPD point

Learning Outcomes

  • On completion of this course you will be able to:
  • • Manage your client matters with increased efficiency and confidence
  • • Understand and use improved communication skills with your work colleagues and clients
  • • Empathise better with differing personalities, outlooks and approaches
  • • Reduce conflict and its impact should it occur
  • • Improve your working relationship with those to whom you report

What is the target audience?

  • This course is suitable for practitioners of all levels

About Instructor - Mac Mackay


Mac has a wealth of practical management experience running his own successful consultancy practice, and has been a popular lead speaker on the Datalaw SRA Management Course Stage One and Two.

He is author of Motivation, Ability & Confidence Building in People and Recruiting, Retaining & Releasing People both published by Butterworth Heinemann (2007). Mac is also a Chartered Manager and a qualified sports coach.

Course Curriculum

Recorded Webinars

  • Webinar

Supporting Documentation

  • Notes
    19 Page
  • Slides
    25 Page