Hello and welcome to you listening on lines, this state program looking at managing workflow. My name's Matt Makai and I worked the W LTD. Which is a marketing training consultancy on I focus on Legal Sector W L A W Door law is the pain that we are do. But this program is all about you. It's a short Aquino to raise 30 minutes, also looking at a variety of different areas that you some thought tonight. Here's on energy workflow. We companion this series with a workbook. I have a workbook on the other laptop sitting beside me on that run into some 20 or so pages so forth on that will help support. So I referred to that. You can help that in your The aim of this program is to look at a variety of areas is to deal with matters with efficiency, governments to be effective way in which you work. So looking workflow and that's been getting more things done in a day about not be litigations. Girls always come in, so we look at managing different personalities, empathizing in with certain individuals approaches and getting yourself analytical tools to think about it more we can, uh, understand what's going on in somebody else's side conversation in so much the better explored deal with complex and need how to manage the business relationship, boss. So some useful areas there to look at gonna be a little detail or communication skills in communication program, your own linguistic programming, emotional intelligence and so on. So on this one, But nonetheless, I hope it's gonna be there for you. Let us think about the time. What kind? If you're like me, get rid of anything where you go. Well, there are people out there who something joy wasting time. It really does fill their day makes up like a whole lot more interesting. There are those people with wonderful social media just love messages, giving messages, sending messages on. Now I understand why, because it's a euro transfer. Tickle dopamine fires when you've got mail. When you got a message, come here and it's great to receive some two or three phones and call Put him down on. That was a waste of time, but it does make us feel good. Craziest, Stupidest. How have you ever done something that wasn't your to do list? But then energy. They're lying throat just yourself. That nice would dream of doing something that have some great did it. Let's calls just now there are all those people who volunteered to clear the photocopier pathway will change the tone wrong. The printer or something like that is not their job. But it is a good thing to be involved in very useful in a work environment to be helpful in that respect, verticals. We need to have a meeting about next week's meeting about this. Anything to come out? One meeting date. Next one. So that's that's, you know, very busy. I'm in a meeting company interrupted, but I can't be interrupted while I'm doing this work and then delivering program or lying to you. So that's my lovely time. Very much. There are those caused a long running bowline heart. People meet their other half life through work. And why not my wife through work? Wonderful replete about that. But all those just generally what? That last night? Tell me, did you see this? What game? What about next weekend's match? All that sort of stuff that just gets in the way of getting well done at the end of the day. I'm not being more than here at the end of your day. Have you really achieved what you want? Cheap? Well, there's a few thoughts and ideas of notes. Dean, with time on the workflow is very, very important because we think about work on being in office. Then if you're working a 52 you find a geek on eight hours off work that could be over 2000 hours. Eight hours of work means you get in at nine morning leave at six night and you'll have some time off during that day to have a coffee. I just had mine. Pretty 12 uh, having the same. We're pulling out Greggs, or where we go to get sound Angel having a chat with somebody in a water Corbyn. So eight hours of work that's maybe nine. Cigarette break move breaks all those other things. Whatever is giving all there is 2000 hours off city now. I didn't hope your firm give you some time off for vacation. So maybe 20 days that step mineral, plus the eight days back holidays That's eight days off. Those 52 year Well, that's a round figure on Maybe you have some time off because, like many of you have, uh, have a cold ladies get head colds been getting that flew, all that sort of thing. And, of course, attending training programs and so forth. You have some generous Chuck. So that means is 1800 hours off work with not having a social break. Not having the same wage, not having lunch break coming to you. Break. We don't vacation. We're not on the training program. We're not having you notice no longer sing that. According to assist regulation authority, the amateur system isn't Mr In in Wales will recover about 12 45 year. So in all that is obviously 100 hours a month, it's about five, 25 hours a week. Something like that don't get can hold on the six train. Clearly, some of you will have a much higher time that some more hours away from our building. But time that be the expected recovery and in order to achieve. And I suspect many of you will have to do what's technically stuff marketing and finding work from new work from a new kind or more work from existing kind of ad men. That's two hours a day at 10 hours a week. That's that's very generous. So after all this off are working week of 2000. So hours, what's left? Well, we have a county crime for five hours, five hours and isn't a lot of time on any particular day is 200 and 25 days ago. That's about half here. Naturally, we lost half an hour, not accounted in any event. Well, if you took those that time like grains of sand gets back together with water, you don't quite a nice sandcastle well being. That would be 100 5 hours of time. Axl, look, not including breaks. That would be. That is 2.5 weeks you spent at your desk has gone. What would you prefer to do? Two weeks. We'll think it's sand. I have a private collection of seashells left on public display beach. Well, I don't look at them that probably what many of you would like to do two weeks a year or you like together decoration doing something else with it. So lose time. Thanks. I just had a machine Ping. Tell me there's new emails. What we want to do so even get a handle on time. So let's think about here is a young sister. She's got into work early. She's gonna climb, meet 30. So, starting in a week, 20 8 30 to 8 42 there's 10 minute jumps. Time their end. 9 30 chunk. She has a client meeting. Now I wonder if this is a bit like your day. She's in computer set up and she's walked in with her cost of coffee, whatever it is, and she's getting off work on what she does re males being an email. Look at that thing. Yes, I need somebody else pops into little Did you see the accident on the road now? I didn't see that. I can never go back. Re read email. Second comes in the morning and chapter typing is a phone and goes, No, I haven't seen your coughing up. No, no. Start typing some response to that email. Somebody else comes into league, but I've just heard from the partners that person goes away and second company having a stapler. Fourth time to re read the email. Second time to look at what you're typing on it stating, then is a phone call. Oh, Michael was a client needs this. Things that's going out to get at home. Somebody else comes. What do you got? Lunch today, then she has to deal with that. And she has 1/3 looking emails time, Big heart and 1/5. Look. First email that came in. What I'm really saying that safety comes into just call while you're on the phone. Mrs. Jones, you need to sort read this sort out. What I'm doing there in front was going something. But, you know, I haven't sent anything yet on phone goes kinds perception. Okay, stop pressing. How much time have we got there? Well, with ALS that time. There are 70 minutes worth for May 20. Start to 9:30 p.m. There is 70 minutes worth of activity now. We were recording six minute units. How many six minutes? Units available. Time. Can you actually see that? What? We've got seven attempts to read the email from Mittal to insect. Maybe six minutes There. There's six minutes in the typing have actually sent anything. That's 12 6 minutes in the incoming call. Second incoming calls. First ones monks. So this. 36 18. There's a phone call going out. So you know, 46 24. So let's be realistic here. We've got 70 minutes on. We've got 20 four minutes being recorded, so her objective is to record five or six hours time. At this rate, she is going to have to be in the office managing her workflow for 18 hours to do sex 59 to 5. So where's the time gone? Anywhere is gone in that 70 minutes only becoming. There's lots of starts and stops. Lots of starts and stops. System. You open a mountain? Closed me. Put something down. You stopping interruption. You turn around a few seconds. A few minutes there. So stopping now on the screen, there are 123 They're all 20 different activities. There are 40 starts and stops 40 15 seconds starts and stops suddenly down. Open draw. Close down screen because you're doing something confidential. Whatever. If there are 40 of those 15 second stops that immediately, that's where tendency is gone. That's 40 15 seconds. Is it for Yeah, um, so that's where 10 minutes of the day is gone. So if every hour 10 minutes disappears. No wonder you're losing weeks of time sitting in the office soon that what's gonna happen is something quite remarkable. That 9 30 is that she has brought a client meeting. So let's have a look. But what happens when there is a client meeting? What's going there or behaviours? Do you have a meeting? I suspect your die. Arise it in a diary for meetings with kind hands, you have to stop time. Stop dying. That's indicate not just to start time will be roughly 45 minute meeting Bill ball. Count on our diary and your problem books and space to do it and you'll probably have some silage on there will probably do some. Your phone won't let your telephone interrupt. Nobody else is here with me today. When I'm recording this room goes that just being drugged me. But it is client need. You don't take you put a voicemail. You don't hurt it to somebody else and then you communicate to admissible. Never have that Austin not coming in structure and dump another file on your colleagues were popping in and popping down to the south shop. Are you allowed to do that? now that I'm usually cultural out because the client meeting meter's running best work you're doing and you are doing a lot of thinking this chap is interviewed. This person, he was doing a lot of thinking. OK, that is competent stuff thinking time. And that really is the problem, because when you are left alone to get on with work, it's a real your a changed that concentrating on what's going on on life is good. So thinking isn't no. Let's think about what goes on at work you have worked do that requires thinking. But if you have a client meeting that starting from 9 30 to 10 30 you wouldn't start the next one while I was busy. Start the next one at 10 13. Probably bizarre, then 45 something that 15 minutes to pick up the messages deal with the urgent panics We will happen time. So the problem that she had this mythical casework is that she was Duff taking the thinking periods with communicating periods and all that jumping up. So if you have thinking time, then after the thinking talking, you then have so talking to pick up excuse and what's going on to deal with other clients. Remember, in our first example, Mrs Jones, our caseworker knows that this is James. Need to call, but she hasn't got to them on the clients in reception. Are you gonna pick up the phone at 9 32 Mrs Jones, and risk being 15 minutes late? Your client meeting with a client sitting for 15 minutes in second. I wouldn't you do that? What is Mrs Jones brings you waiting on your call. So client contact is being compromised by this duct tape. So let's think about work. It's cognitive thinking. Were read time. Red means stop. Anything else? Un concentrating all can't stay like that. Pray for seven. You wanna be interactive, cognitive and interactive time. Let's see what we can do to get a little bit of control. That's really what I'm doing here. In the example. Now this dear soul gets in nice and early, actually. Start reading an email starts to try and deal with that gets social chance. Something accidents off. Roundabouts realizes when she gets back to really that G is gonna be in trouble again. So let's block some time out. Let's have a virtual client impressive but desk bobbing around in front of you is your inflatable client. When that there you're left alone, anything that's going to interrupt you is the fire bell staff. I'm gonna come rooting through your desk, find the stapler some. He's not gonna come in and chat about last night's soccer. Somebody isn't going to come in and drop extra work on you or whatever else you're going to now. I'm not suggesting to do it in 20 minute chunks here. So ignore the timeline down the left hand side. I'm suggesting doing a car how 45 minute chunks and die arise activity to do work when a client is there, that's fueling cognitive work. You'll get so much done because every time you go back and re read it every time you go back and read What title review? The dictation file that said, Whatever you're using, then it's just repeat, Repeat, repeat. So when you've had that commented event signal, it's time for interaction on. That would be it's a 15 here. It's 20 minutes a short period between one comment period, but let's take exactly the same 20 activities that's put this structure really got 60 minutes here. No seventies we had before. Okay, so it's, uh, 60 minutes on. We're gonna take exactly the same activities on DSI. What happens now? As you can see, she's reading an email. That's really me. Mail carrier. Meaning it type response to it not being interrupted. Carry on. Typing on. That's good. In fact, finished email and send it, which would be a very good thing being get on matter. Okay, now we have come out of court time. Move into interactive. Now the if a client was there, you've done something with your phones, druggie. Well, you could always putting voice mounts. And I mean today, on Wednesday, the umpteenth whenever on I will be collecting my best use at 11 5 Please leave a message and I rolled my best. Actually, whatever your messages that come from books, then when you are in the interactive, then you can have a secretary morning off their state close. Things like that happen to be in instructed time. Take a phone call that first clients, you come off the line. The second tells you that Miss Jones needs to call something's chatter about partnership. Nelly at first friend called pretty ocean. Need handle that play many of you. I understand. What legal aid You don't have opportunity for calling back later child care issues, a kind police station. Whatever is going on, you are not able to have as much control as I'm illustrating here. I accept that for everyone else. There is a little bit of anyway, what we could do. You dropped. Now we are back into time. They're thinking what I'm doing or will make response that first call do with that check. Mrs. Jones's file will give her a quick call, her mind at rest, like his good will come back. Then do the attendance. That's those two calls Pinch 9 30 And now the client is waiting, right? First of all, most you're primary task is to be earning, according how much fueling time have been able to record in this 60 minutes when you've got 1st 20 minutes section, so that's trending in 2nd 20 minutes section. So it's 40 minutes. Happened to take a phone call coming in on now. So here you've got no, as we had before the third time in the office, you go 3/4 full time Yes, we work on, your billing goes and your time recording goes up. Hawkins goes up and key performance indicators are being met. Very poor for you. Great second thing. Are you accessible to member staff? Yes. Interruptions. Great office. Yes. Come in. If you have a conversation, you get messages about who's calling. Are you accessible to other people? Yes, well, that's fine. They wouldn't come and interrupt you if you were meeting signals going on. Good. And then are you responsive to currents? Yes, more or less. First, we'll hear more. First phone call. You've been a deal with the second phone call Mrs Jones been able to check file, phone her back, put my dress on and you had time to type up two or three Lie attendant. Let's with both benefit conversations. So it's a game game on all sides games. You again for parents again, for stuff again, for colleagues again for everyone. So I hope that gives you some ideas off things to think about within the workplace, because it's about getting a handle on, because increasing chargeable time by a small mouse repeated consistently doesn't make a big difference. You take 10 feelings in a match in their charge out rate was £100. I know about additional fee agreements and things to be working on legal aid rates being a lot different from this. But let's just take a few. Let's assume that each is gonna work 45 here full time, part time employees on. Let's get each of bringing extra hour POTUS from here. Okay, what they're billing be. Uh huh, I expect. But it would be 10 off by 100 is 1000 45 weeks a year is by watering 40. What's the cost of doing this work? Nothing. What's the extra income that for £5000 stationary imposed on your part is pretty, well, extra bar problem. And what does that mean in terms off salaries to staff? Was it mean in terms of recruitment return? What investment systems? Now what's the next out? I didn't expect Stay Friday night from extra our end of the week, Um, watching the Six Nations giving Putin's went on recording this. I'm watching Six Nations game on Friday evening attending, but we're getting a bunch of right wing supporters together to watch that what's an extra hour? Well, an extra hour is obviously six 60 minutes that it's 10 6 minute units. Let's just give you 10 6 million units equally around a five day week. That's 16 minute unit in four hour morning, 16 minute unit in a four hour off. The new on this third would generate the next £45,000. Now, if you would like this basis to share amongst all 10 fearless in the firm to produce their extra profit, please get in touch with data. More come in, help you through how to recall time and to make a little bit more off. What's giving all for so that I hope has been interesting. I hope that's useful I'm gonna do now is to have a look at being effective, or do I mean being efficient when dealing with client matters? So which is the most important work officially work effective? Well, I think we need to understand what the differences between two words efficiency is to do things in the right way. Effectiveness, since to do right things. So from a kinds pop you the client wants you to be effective. I don't really care. My accountant is the most inefficient on planet, provided he gets it done for me effectively. And if he's not on time than he pays the fines for lots of my and of your accounts all time anyway. Effectiveness, therefore, is what we need to look at. Look, just doing things rapidly, fast that's just being fished. So I think when we look at setting priorities and objectives in the workplace, we can't misunderstand difference. To take these two administrations here, you may not may recognize what's on the right hand side. We recognize that the laptop, but I think I recognize that is the Windows 10 screen. Some of you will not recognize. The image on the left is it's the run index card index system offer pentacle missed off client names, addresses. Okay, now then, if I was asking you to think about these two on beside that, you want to send them a newsletter on your firm. Which of them would be the most effective? Well, most people cause we plump for computer, which is a date very efficient, very fast. But first time I met you just a long, long while ago now, I was told quite categorically, their high speed idiots. You think streaming quickly but machine. So the problem we have with beauties is if they were full of out of date information, they not be pretty effective. Produced letters and abuse envelopes. You connected to a printer on produce labels and postage and all the other things very, very efficiently. They had the wrong information in there, just not affected the road. AEX index system would be more effective, less efficient. So we recognize for this simple example here that they are both important but to be effective, people have the right information there. First place, then efficiency is just being which turned useful. And that's, I think, very important. Recognized in managing work. The trouble is, why is it the work that seems to stop at work stations? Only buses stop bus stations and trains. Train station. Does it work? Stopped workstations. Why do we get it? Why do work? Why do we stay? Why do we know? I think it goes back to looking from my point of view. Recognizing that workplaces are full off obstructions, crisis, Paxil or interesting films be made burning ships or buildings in Hollywood level be fire prevention officers know the bars, the adrenaline that is there when there's something some crisis has happened. But I hate crisis came from how to deal with them. I just because once fire fighting's over one, it's great fun. Italy's hands pumps, boys and girls get this thing sorted, and then we'll all sit around wonderful. Iwas on that course has posted deep down. So I think we are guilty and morning of getting in my bones. May trains and the buses traffic, all those on things. First thing do you think good, Make coffee, become from the first beats and then chanting, calling. See what? He was up to you last night and see what? And she has been doing exception. Exception exception on those getting way. We'll clear our guests are. Well, look at our nails and kept about 10 before we go, Let's face it, that's so much easier to get rid of some stuff. Get something out the way I work. Very, very efficient, completely things that immediate reward something down. All the check this Still to do this or something like that can be one of those drawbacks on those things around your office. Those little devices on your desk, and those things that you can hear just dropped things around the office a little very striking. Of course, they're very sociable places. So what's happening in your world? What's happening in your office situation on its so important thing that we look at things from number parts of you to make sure that we were at the time the office work to our Bennett? And I think key thing, I think, is that which makes most money first main thing, if that's what your job is, is to make money doing kind works, keep making, making time. What's yours? I am very, very much committed to feel me by going. People are very much committed to keep the office looking tomorrow straight until so and solving problems. My next thing is to keep the main thing the main thing at all times, and that should be my top tip my top tip to you before you talk about and other things. Science is this. You never start your day until it is finished on paper. So in that respect one would have checklists. One would have I do feel that using a pen as well as these paper makes the connection through the villa two almond shaped pieces of the base of your brain that makes the connection because you are then the author, off what you are reading on that is so much more powerful than just having something all out. It's been a long time putting it in there and go do something. So do you make sure that you do that to make sure things happen to you in the right way, right? Let's move it on from there. Communication skills. There is a very good Siri's off programs, all communication skills with data law. So I'm not going to look at this in great detail, but just a single. There are few things out there to help you in this program. Manager workload Being with communications when you are in dialogue with your work colleagues, dialogue with your clients to remember those levels of listening in more detail, the other programs. Sometimes we just not pay much attention at all. And then we get a Yes sir, No, sir. Three bags full, sir. The auto response. I think if we're listening a little bit more cautiously, we can repeat the last few words. What we're doing is listening to reply, not listening to understand. It's like a high level of listening. We can ask me questions on the information and then pass on that without those games of Chinese whispers, I'm sure played as a child where messages passed on line on levels of listening report. So my guy is to make sure that you're listening to understand not listening to reply something very. But I think when it comes to managing those communications, I think there's seven mistakes that we often make when we are looking at communication. So smoke signals. Here in the Native Americans, they got doughnuts that what message is actually being put a cross on, how often you feel that she believe you understand? I think I said. But I'm not sure I realized so. What are all those common mistakes? I think the first mate is to have a look at what people are looking at the mean bearing address on make assumptions based on that which may not be true, maybe wrong. We will look at the body language of the eye, contact handshakes on the opening degrees, which that connects us with other people of course, becomes very, very important part off how everything is across. Are you able to use questions in the right way to ask for more information? Open questions that give the speaker more opportunity to explain close questions? The guests. No responses. Can you ask questions that demonstrate your intelligence? Bring full part? And, of course, that listening that we talk about something that we are not mysterious from, that we are in fact, uh, trained at school to stop being distracted and then to stop listening. That's really quite quite remember. So, Kim, we make sure that we are not passive in our communications. Look at this point of understanding personalities in moments of those things, but also not to be too aggressive, you know, it's a balance to be struck between. We're talking communication skills, programs about persuasiveness and different ways of being influential. Well worth exploring that as a reminder to be thankful for Can we go report with people? Can we find common grounds? You and I and I've never met you. I know that you and I have 20 life experiences in common, so things that we have a common. So how do we deal with different personalities. Now this could be several courses themselves. Psychology, but developing understanding is quite important. Notes would explore different personality types and give you a little job. Think about two dimensions. That is the degree people are very active or passive in terms of their way of dealing with things we ate. Type who are very active, make things happen on they are big types who are in today's great Why don't struggle. Life is good, so active passing is a dimension. There are those who want to push their own agenda, more aggressive approach of those who are more passive, more cooperative, collaborative in there. Approach. I'm here. We have full different cordons for areas on questions can deal people in. There is not gonna go through breaking tell here. You pick this up within the notes and saying, Okay, how do I deal with different people in the top right hand corner? Got the analytical. Aggressive people can count you with those that want to push their agenda, not listening to you about those that are lip service to you that's being flexible, but they are listening that take on the information. Don't facts and So for people that's down here in the Southwest. Very flexible being cooperative people. But they're not taking initiative forward. They all. Those who are analytical, probable detail, more information. So they are four different personality types on putting their for you, so you could be more aware of those times on. As you become more aware, then you can say that this is what's happening on the notes with you, some thoughts and ideas about characteristics on how to deal with these to get a much better collaborative approach. Because that's racing conflict occurs, it will occur. So what are those strategies to manage? It is, say, covered in a lot more detail in the negotiating skills program, with a total communication skills programs as well. To deal those things, there's questionnaires within the communications program negotiate program that looking, having conflict. Essentially, there are two dimensions. The degree to which we incorporate that somebody else will be done cooperative way, push around agenda asserted way that we are known insurgent, and this produces fine call areas on the notes will tell you a little bit more about each of those areas on also, when there collaborative is situation where you're cooperative, you do what others want on. Push your own agenda as well. That's great, because it's a game game but side and you do what they want. If they do you good. Competing is where you're pushing your agenda, but you don't cooperate then. So clearly, if some comfort with tensely comes up, then of course, you will make very clear that's not something to be competitive with. Trouble is, your over preventative and Scott listening, contributing. So we'll see. Bang in the middle. It's compromising on that is a blend of all off. Compromising is given. Take fine. You make give away too much to get what you want. But it's a very cool thing to deal with. People who are working long term strategies to Is there avoiding down here is non assertive, non cooperative. Well, this is very useful techniques to use when matters trivial, Paul told you. So just ignore work. So that's a very good and 14 avoiding convened in a vulnerable situation. So look for the occasionally is appropriate accommodating. Just finishing off here is where we are cooperating with other people that's not assertive, and that may be a good thing to do. It comes to more senior people in the firm. Maybe, of course not. Point so wise. So look for occasions when you will be inserted to get on people. But do you make sure that you know, giving up too much on? Then, of course, when it comes to looking at managing your working relationship with your boss, that's something that you could look at these five styles which most appropriate to use English, particular occasion, some more details in the notes and save more detail in other programs. How about things that you do to improve how you manage workflow between you and your boss? Now, this is something that I was asked to challenge me. Ready to find some smart things do to manage your boss. I have been my own boss, one of my business for 25 years, and I therefore I m the boss. I remember my son when he was Ellis when he was school. Primary school came home when they said that, and teacher wants to know, uh, what job you have parents jobs are and what they lost us, I said, Well, so when produced by this focal next day today. I really appreciate what Duncan saying. Could you please come explain what's going on and realize that you were the possible company? Therefore explain that. So it was quite interesting to look at it. Everybody thinks that everyone has a boss in the Boston Stone bosses. So how do you manage your boss? I thought, Well, here's 15 smart things that one could do to manage your boss Talking against Freedom Online. Great detail directly to the notes. Exploring a bit more detail. But managing your boss on how you manager that working relationship, whatever sort of relationship, boss outside remade programs. Eso What about managing your boss? Well, depends who got falsies with your boss. Where's product? Uh, Middle Street would be quite a different story. Let's have a look, then. 15 smart things you could do very quickly just to get my first week open up communications. Understand what he or she is saying. Understand what's going on. Get yourself understood. Identify where those blockages curb between understanding. My good watchword is for junior style is keep your boss's boss off. Your boss is back. I repeat that it's so important if you're very junior member staff. Keep your boss's boss off. Your boss is back on like you go. What's blockages? Why is it that she's got pressure? Why is it that he's got pressure and what are their objectives? And they're working their lines to corporate misters, and if so, what could you do to help build up? Fourthly, what's your area of responsibility? What is his or her area of responsibility and can do? What are those boundaries? What are your limits? What should you do? What can you do? Do that appropriate sky? Get scenes, well skilled schools that degree? Do they have authorities freedom to work? Understand Those makes life so much You get simple things out way, get them sorted. Deal with long term issues in asserting fashion, said that you are looking your career development, his or her working together If you don't get good feedback from time to time yourself. If you do make a contribution to the organization made of sexual trying to go, then yourself demonstrate loyalty. Wenjing behind her back about her there is pocketful tales. Somebody who came back were good wind on Facebook for getting their loss. Waas one of their friends right thing to do so for media, so show loyalty and support wherever you have to be with that Xue que or social media pay dividends. So remember not only having bossing you about 3 60 feedback from peers. More senior people never department. Another area work another partner support staff clients have. I will see you on work on Wall Profession is Have a look at the ethics and professionalism. Uh, keynote Siris in baseball. Talk about how to brighten up your professional brand. Celebrate success. When I work with Jon Papelbon served every time we ran, said work of one of your client, we would open up on champagne. I'm not suggesting that everyone has to drink alcohol or requirement work. We didn't celebrate successive how big or small celebrate evening it's getting up. Chocolate hobnobs celebrate success on, however modest, that is acknowledging. That's a powerful thing. Working relationship. Look at the opportunities. If your boss is away for a week, then seized on that opportunity to help come off them, you will learn more jet regenerate your employ ability to seize those opportunities. Remember what his or her agenda is off your agenda. Make sure that's communicating in terms off your contribution to the firm, your contribution to yourself. That's if there are any thing. Then don't leave it to the prayers of the end of the year. The issues with the action on schedule, time to deal with them. There is a conflict that deal of it doing appropriate way. Explore the Thomas Killman conflict motives through those five ways, being conflict in choosing appropriate fashion, and then make sure that you reviewed the working relationship regular interviews to make sure that you are an indispensable member staff on become very employable. So managing, workflow in that way. You're doing these things, boss. Were able to manage your work, get all the interesting work you want. Hit those targets, satisfying the clients. Get work done on. That brings a richness to your working life, which in turn gives a richness to work out some life outside of work. So then, you know, I hope that's been useful learning outcomes. You can now manager client matters in efficiency confidence, because you're able to schedule mawr cognitive time on more interactive time. Have that dialogue with your boss will improve your working relationship because it will demonstrate have hit Moataz. Mitigation skills and personality types empathizing with people understand where they are coming from missing. To understand Ralph looking conflict. Explore that in more detail. If you wish. Work on those things on lookout things to keep your boss's boss something your boss is back. Hope for has been used to you. I've enjoyed exploring managing work for its reminded me on a number of matters that I need to deal with. My manager worked. That's always good because I haven't stopped loan seniority. I've been that guy. You want to get in touch, Deport hearing from you, but certainly for two. Chatting with you again on your next date. A little keynote. Siri's program. Thanks very much. Bye for now. Bye bye.
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