How to communicate with clients more effectively
Client care is a crucial element of any business and the legal profession is no exception. The ability to communicate clearly with clients is a key component of client care and this 30-minute session will provide viewers with the knowledge and confidence to engage with clients in manner which will improve client satisfaction and ultimately increase client retention.
Delivered by Catherine Brown, a former barrister with 15 years’ advocacy experience, now a professional Executive Coach and Trainer, these modules draw on her experience in the courtroom, training room and coaching room and will cover the following topics:
• Understanding the client
• The importance of listening
• Skilled questioning
• Pre-trial preparation for clients and witnesses.
This webinar can be viewed in conjunction with ‘How to Become an Excellent Communicator’ and ‘Communication in Specific Scenarios’ to provide a complete toolkit to enable delegates to communicate effectively in their professional lives.
Do you want to continue your session?