Communicating with clients

How to communicate with clients more effectively

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Course Overview

Client care is a crucial element of any business and the legal profession is no exception. The ability to communicate clearly with clients is a key component of client care and this 30-minute session will provide viewers with the knowledge and confidence to engage with clients in manner which will improve client satisfaction and ultimately increase client retention.

Delivered by Catherine Brown, a former barrister with 15 years’ advocacy experience, now a professional Executive Coach and Trainer, these modules draw on her experience in the courtroom, training room and coaching room and will cover the following topics:
• Understanding the client
• The importance of listening
• Skilled questioning
• Pre-trial preparation for clients and witnesses.

This webinar can be viewed in conjunction with ‘How to Become an Excellent Communicator’ and ‘Communication in Specific Scenarios’ to provide a complete toolkit to enable delegates to communicate effectively in their professional lives.

What are the requirements?

Watch the recorded webinar and complete the short quiz to test your knowledge
This course provides 0.5 CPD points

Learning Outcomes

On completion of this course you will:
• Be able to see the legal system from their clients’ point of view
• Have the skill and confidence to engage in productive communication with clients to understand and better meet their needs

What is the target audience?

This course is suitable for solicitors at all levels from Associate to Partner, Legal Executives, Paralegals and anyone working in the law who wants to improve their communication skills.

Keywords

Communication

Communication skills

Client care

Professional development

Personal skills and development CPD course

Communicating

with

Clients

Collections

(C2) Establish and maintain effective and professional relations with clients

About Instructor - Cath Brown

Catherine Brown, Professional Coach Trainer and Barrister (non-practising)

Catherine Brown practised as a barrister for 15 years at Kings Chambers in Manchester and brings all of that advocacy experience with her into her coaching and training business, Skilful Conversation Limited, www.skilfulconversation.com.
Since leaving the bar, Catherine has worked globally as a trainer and coach, founding her company in 2018. Through coaching and facilitation, she has made it her mission to support, challenge and empower senior people in the legal profession. In the competitive legal marketplace, her knowledge and experience helps her client firms gain a competitive edge through investment in their people.
As a coach, she deploys her forensic skills to delve beneath the surface and identify what is perhaps not being said, or any incongruity between what is being said and what is being done. She has also distilled her vast experience from the courtroom and negotiations into a workshop on Managing Difficult Conversations, helping people break through barriers which are stopping them asking for what they want, those who are struggling to communicate effectively and lawyers who have found themselves in a position of leadership without having been given the opportunity to build their skills in that field.
As a trainer and consultant, Catherine specialises in bespoke programmes for organisations in which she both advises on content, then devises and delivers training to meet the client’s needs.