Motivating Support Staff / Non Fee Earners
On a daily basis you rely on non-fee earners to ensure that deadlines are met, work flows efficiently, and client expectations are exceeded. Whether you realise it or not, support staff are essential to your business, so it important that they feel motivated, valued and supported.
In the words of Bob Nelson, “An employee’s motivation is a direct result of the sum of interactions with his or her manager.” This session will examine motivation theory and will consider some of the key aspects which influence employee motivation such as job security, benefits and working environment.
Law Hound lecturer Paul Roy will discuss the importance of employee engagement which is crucial, not only from a business perspective in terms of increased productivity and efficiency, but also from an employee perspective as engaged employees are likely to be happier, have a greater work/life balance and be more willing to go the extra mile.
Paul will demonstrate how staff engagement can be easily achieved through positive communication and how sharing your vision for the business can assist you motivate your team in practice.
In addition, consideration will be given to the benefits of staff empowerment in the workplace and the employee incentives or rewards which you can utilise, including advancement opportunities and increased pay, to motivate your administration or non-fee earning staff.
Do you want to continue your session?