Motivating Support Staff / Non Fee Earners

Motivating Support Staff / Non Fee Earners

  • 0 ratings, 15 users enrolled

Course Overview

On a daily basis you rely on non-fee earners to ensure that deadlines are met, work flows efficiently, and client expectations are exceeded. Whether you realise it or not, support staff are essential to your business, so it important that they feel motivated, valued and supported.

In the words of Bob Nelson, “An employee’s motivation is a direct result of the sum of interactions with his or her manager.” This session will examine motivation theory and will consider some of the key aspects which influence employee motivation such as job security, benefits and working environment.

Law Hound lecturer Paul Roy will discuss the importance of employee engagement which is crucial, not only from a business perspective in terms of increased productivity and efficiency, but also from an employee perspective as engaged employees are likely to be happier, have a greater work/life balance and be more willing to go the extra mile.

Paul will demonstrate how staff engagement can be easily achieved through positive communication and how sharing your vision for the business can assist you motivate your team in practice.

In addition, consideration will be given to the benefits of staff empowerment in the workplace and the employee incentives or rewards which you can utilise, including advancement opportunities and increased pay, to motivate your administration or non-fee earning staff.  

What are the requirements?

  • Watch the recorded webinar and review the reference notes and optional evaluation form to test your legal knowledge.
  • This course provides 0.5 - 1 CPD point (depending on length of time spent reviewing the supporting documentation).

Learning Outcomes

  • On completion of this course you will:
  • • Be familiar with motivational theory
  • • Know how to determine what motivates your employees
  • • Appreciate the importance of employee engagement and the positive impact which this could have on your business
  • • Have a greater understanding of how to motivate and empower your staff

What is the target audience?

  • This course is suitable for managers, partners, HR and practice managers


About Instructor - Paul Roy

Paul started his career in finance working in the finance department of a number of large organisations in the North.

Whilst he enjoyed working with facts and figures Paul became increasingly interested in managing people. Working in a smaller organisation he became the person that others turned to manage people within the business which ultimately led to a new role in training. Paul has worked with universities on their MBA and post grad courses, CPD and in-house HR programme. Paul holds accounting, HR and Management qualifications and trains in risk management and compliance in these areas.

Paul now uses his skills as a trainer developing and delivering training in both HR and financial management.  

Course Curriculum

Recorded Webinar

  • Webinar

Supporting Documentation

  • Notes
    4 Page
  • Evaluation
    1 Page


  • No reviews found