How to Manage Support Staff

How to Manage Support Staff

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Course Overview

Recent advancements in technology used by law firms have blurred the lines between legal assistants/paralegals and legal secretaries. What were once two separate and distinct positions now overlap, and both jobs have changed significantly. Getting the best out of these valuable members of your team is not something to leave to chance in the changing legal landscape.

Managing support staff puts you in the front line when dealing with all the variety of issues and problems that they experience working in your firm. Sharpening-up your skills in recruiting, retaining, and developing ways of dealing with staff will give you the confidence to enjoy your job more. This staff management course – coupled with ideas on how to support the motivation, ability and confidence of staff in the firm – will give you practical tips and suggestions to use in the workplace to start making a difference immediately.

This course aims to address two key areas:

·         Recruiting, retaining, and releasing people are key facets of the process of engaging staff and this programme explores some practical approaches to these tasks.

·         Equally, managing the motivation, ability and competence of staff is a key differentiator in the performance of the firm – this course shows you how to help raise your performance as a manger.

This course lays down the fundamental staff management skills in a lively and interesting format – exploring how to make the ‘support staff’ role more interesting demonstrating how they can add value to the job – and to yours.

What are the requirements?

  • This course provides 6 CPD hours

Learning Outcomes

  • On completion of this course you will be able to:
  • • Recruit better people
  • • On-Board your staff successfully so they become more effective more quickly
  • • Retain your best talent
  • • Improve the motivation of your people
  • • Manage appraisals – with the one-page appraisal process
  • • Deal effectively with discipline and grievance
  • • Manage retirement, redundancy and removal of staff with less stress all round

What is the target audience?

  • This course is suitable for managers, partners, HR and practice managers


About Instructor - Mac Mackay


Mac has a wealth of practical management experience running his own successful consultancy practice, and has been a popular lead speaker on the Datalaw SRA Management Course Stage One and Two.

He is author of Motivation, Ability & Confidence Building in People and Recruiting, Retaining & Releasing People both published by Butterworth Heinemann (2007). Mac is also a Chartered Manager and a qualified sports coach.

Course Curriculum

Recorded Webinars

  • Part 1
  • Part 2
  • Part 3
  • Part 4
  • Part 5
  • Part 6

Supporting Documentation

  • Workbook
    57 Page
  • Slides
    103 Page


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  • Price
  • £ 120