Consumer Contract Pitfalls

Invaluable guidance on how to avoid consumer contract pitfalls

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Course Overview

Delivered by contract law expert Helen Swaffield of Contract Law Chambers, this 30-minute session will examine the key aspects of consumer legislation most likely to prove problematic for practitioners who draft and litigate business to consumer contracts.  

This session will focus on the following topics:

·         The Implementation of the Consumer Rights Directive

·         Reform of substantive consumer law under the Consumer Rights Act 2015

·         Direct consumer remedies against traders for misleading or aggressive practices

·         Structural reform of consumer institutions

·         New ADR rights for consumers

·         Specialist Regimes


What are the requirements?

  • Watch the recorded webinar, review the slides and complete the short quiz to test your legal knowledge.
  • This course provides 0.5 – 1 CPD points (depending on length of time spent reviewing the supporting documentation).

Learning Outcomes

  • On completion of this course you will:
  • • Be able to recognise and avoid the pitfalls presented by consumer legislation
  • • Have considered the tiers of remedies available
  • • Understand how the consumer stands vis-a-vis its trader

What is the target audience?

  • Contract law practitioners including drafters and litigators



About Instructor - Helen Swaffield

Helen was formerly a member of St Ives Chambers in Birmingham where she had a commercial chancery and insolvency practice. In August 2017 Helen established and now heads her own chambers: Contract Law Chambers & Advocates. Her expanding client base is serviced through offices in Chancery Lane, Bristol and Manchester.

In addition to being the former editor of the Procurement and Outsourcing Journal and the Commercial Litigation Journal published by Legalease, Helen is a well-renowned lecturer and trainer who develops bespoke training programmes for legal and business clients in the UK and internationally. 

Course Curriculum

Recorded Webinars

  • Webinar

Supporting Documentation

  • Slides
    31 Page


  • Quiz