PALs and Independent Advocates

PALs and Independent Advocates

  • 0 ratings, 40 users enrolled

Course Overview

Following the redesign of the NHS Litigation Authority to NHS Resolution, their aim is to avoid litigation and deal with claims that they say are “often pursued in search of an explanation or acknowledgement that something has gone wrong”.

Aimed at those specialising in clinical negligence work, or anyone who is interested in the NHS complaints system, this session will provide viewers with an opportunity to examine the background to the NHS complaints systems and those initial services and individuals who are there to support patients when things go wrong.

Lecturer Steph Barber will discuss the revamped Patient Advice and Liaison Service or PALS, designed to provide “on the spot help” to patients who wanted to resolve a problem without making a formal complaint, and independent advocates. Consideration will also be given to the strategic plans of the NHS Resolution and what the potential results are.

What are the requirements?

  • Watch the recorded webinar and review the reference notes and optional evaluation form to test your legal knowledge.
  • This course provides 0.5 – 1 CPD points (depending on length of time spent reviewing the supporting documentation).

Learning Outcomes

  • On completion of this course you will have a greater understanding of, and feel confident when advising clients regarding the following:
  • • Underpinning legislation
  • • The “new” Patient Advice and Liaison Service or PALS
  • • Examples of how PALS operates
  • • Independent Advocates
  • • Advocates charter and principles

What is the target audience?

  • Clinical negligence practitioners


About Instructor - Steph Barber

Steph Barber completed her legal training in the North West before setting up her own specialist commercial and medical negligence law firm. She sold her firm in 2000 and joined a progressive London charity as their in house counsel. Steph joined Law Hound to head up their commercial law department and has developed Law Hound's online legal services.

Steph enjoys travel and eating out in her spare time. Steph has lectured extensively on CPD courses, to the Court Service, Legal Services Commission and private practices on procedure and practice.

Course Curriculum

Recorded Webinars

  • Webinar


  • Notes
    3 Page
  • Evaluation
    1 Page


  • No reviews found
  • Price
  • £ 60