PALs and Independent Advocates
Following the redesign of the NHS Litigation Authority to NHS Resolution, their aim is to avoid litigation and deal with claims that they say are “often pursued in search of an explanation or acknowledgement that something has gone wrong”.
Aimed at those specialising in clinical negligence work, or anyone who is interested in the NHS complaints system, this session will provide viewers with an opportunity to examine the background to the NHS complaints systems and those initial services and individuals who are there to support patients when things go wrong.
Lecturer Steph Barber will discuss the
revamped Patient Advice and Liaison Service or PALS, designed to provide “on
the spot help” to patients who wanted to resolve a problem without making a
formal complaint, and independent advocates. Consideration will also be given
to the strategic plans of the NHS Resolution and what the potential results are.
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