This is a four-part series for 0-3 PQE Solicitors to help develop critical skills aligned to the SRA competencies. It reflects and builds upon what was formally known as the ‘SRA Management Course Stage 1’.
Clients assume you have the technical knowledge to do the job well. What they notice, and what makes the biggest difference to your firm, is how you handle everything else: how you communicate, manage your time, build relationships and work with others.
The SRA's Statement of Solicitor Competence and Threshold Standard set out what's expected of every solicitor from the point of qualification, and three of the four competence areas are non-technical. This four-part series for 0–3 PQE solicitors builds on the previously compulsory SRA Management Course Stage 1. It turns those standards into practical skills you can use as soon as you're back at your desk, from commercial awareness and client care to delegation and feedback.
What You Will Gain
Ethics, professionalism and judgement
• Why non-technical skills matter to clients, to you as a lawyer, and to your firm
• What it means to be a true professional, and how clients respond to different levels of professionalism
• How ethics and integrity are linked, and how to demonstrate them in practice
• Planning your ongoing learning and development to match your role and career goals
Managing yourself and your work
• How your working practices affect fees, profitability and cash flow
• Managing your time and personal effectiveness, and reducing stress for yourself and others
• Building your own confidence, and the confidence others have in you
• Planning your career progression and building the right relationships
• Responding to change in the workplace and making the most of it
Managing and developing client relationships
• How recommendations and repeat clients are earned
• Setting and managing client expectations, and how to over-deliver
• Communicating in a way that builds relationships and trust
Working with others in your firm
• What makes teams effective, and how to be a strong team player
• Motivating other people, and yourself
• Delegating effectively, and taking on delegated work well
• Giving and receiving feedback to improve development, motivation and efficiency
Ready for the next step? Continue your development with our SRA Management Course Stage 2.
Part 1: Ethics, professionalism and judgement
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