The young lawyer is taught “never ask a question you do not know the answer to.” While this serves us well within cross examination it does not do so well in other client interactions.
As lawyers we are trained to keep control of client interviews and meetings, focussing on the information that our own processes require. When this happens then we diminish the client’s role within the resolution process we are using, consolidating client dependency and encouraging a reactive stance on their part. This can lead to client dissatisfaction and, in the worst cases, complaints about having taken over the process or having missed something that they needed.
This course, delivered by conventional, collaborative and mediation lawyer Neil Denny, is aimed at family law practitioners of all levels and will discuss the power in asking genuine questions – questions that enquire rather than questions that tell.
Neil’s premise is that if practitioners only ask questions that they know the answers to then they will learn nothing about their clients’ wishes or needs. This course will consider the basic questioning strategies which practitioners will almost certainly be aware of and use on a regular basis; namely open and closed questions, and will provide viewers with 10 additional strategies and guidance on how to use these in practice.
On completion of this course you will:
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