12 Types of Questions for Family Lawyers Mediators and Collaborative Practitioners

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Course Overview

The young lawyer is taught “never ask a question you do not know the answer to.” While this serves us well within cross examination it does not do so well in other client interactions.

As lawyers we are trained to keep control of client interviews and meetings, focussing on the information that our own processes require.  When this happens then we diminish the client’s role within the resolution process we are using, consolidating client dependency and encouraging a reactive stance on their part.  This can lead to client dissatisfaction and, in the worst cases, complaints about having taken over the process or having missed something that they needed.

This course, delivered by conventional, collaborative and mediation lawyer Neil Denny, is aimed at family law practitioners of all levels and will discuss the power in asking genuine questions – questions that enquire rather than questions that tell.

Neil’s premise is that if practitioners only ask questions that they know the answers to then they will learn nothing about their clients’ wishes or needs. This course will consider the basic questioning strategies which practitioners will almost certainly be aware of and use on a regular basis; namely open and closed questions, and will provide viewers with 10 additional strategies and guidance on how to use these in practice.

What are the requirements?

  • Watch 1 hour recorded webinar
  • This course provides one CPD point.

Learning Outcomes

  • On completion of this course you will:

    • Be familiar with conventional approach to lawyer’s questioning
    • Have considered the impact which this approach has on the lawyer-client relationship
    • Have increased your repertoire of question development and enquiry skills
    • Feel confident in your ability to serve and understand your client and their requirements
    • Know how to avoid client complaints
    • Be able to utilise new resolution process to improve your family law skills and practice

What is the target audience?

  • Practitioners



About Instructor - Neil Denny

Neil is an experienced divorce and family lawyer with Diane Genders Solicitors, specialist divorce lawyers in Lincoln.Neil is also a qualified collaborative practitioner and non-practicing mediator.

Neil has written three books on conflict and collaboration namely Conversational Riffs; Creating Meaning Out Of Conflict, The Collaborative Law Companion and The Client's Guide to Mediation.

In addition Neil is a popular international speaker on family law practice  and dispute resolution processes. He regularly delivers workshops across the UK and North America.

Course Curriculum

Recorded Webinars

  • Webinar


  • Notes
    14 Page
  • Slides
    14 Page
  • Slides
    32 Page


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