SQM Auditing Course

  • 1 ratings, 267 users enrolled

Course Overview

In order for a firm to obtain a Legal Aid Agency contract, the Legal Services Commission (LSC) first requires that a firm obtain an externally audited quality mark for the provision of legal advice.

Failure to do so could result in your firm being prohibited from undertaking legally aided work, so it is crucial that you understand how to achieve the standard required.

This course will focus on the Specialist Quality Mark (SQM), which offers an effective framework which will demonstrate that your organisation is well run and offers excellent client care.

Delivered by experienced lecturer Carol Taylor, this course will outline the process which you must undertake in order to achieve the SQM and will the key areas which organisations often fail on at audit to ensure that your firm avoids this fate.

This course has been divided into the following modules:

  1. Introductions to SQM - the standard; the process; your firm - your business; making business better.
  2. Access the service; the business plan; your services; marketing your services; tactical marketing; non discrimination.
  3. Signposting and referral; staff procedures.
  4. Running the organisation; staffing structure; roles; finances; independence.
  5. People management; staff roles, responsibilities and competence; objectives and performance management; recruitment and induction; training and development; supervision; internal communication; reference materials.
  6. Running the service; file management; file reviews and review procedures.
  7. Meeting client's needs; service offer; customer management; confidentiality; supplier management.
  8. Commitment to quality; complaint processes; customer feedback; quality management.
  9. Self assessment; audit processes; preparation for audit: hints and tips; post audit action.

What are the requirements?

  • Comprehensive series of 9 modules providing 4.5 CPD points
  • This course provides 4.5 CPD points

Learning Outcomes

  • On completion of this course you will:

    • Have considered the ways in which the SQM can ‘make your business better’
    • Be able to develop a business plan which takes into consideration what services your firm offers and how to (tactically) market these services
    • Understand the importance or file management, file reviews and reviewing the procedures which you have in place or intend to implement

What is the target audience?

  • Practitioners

Keywords

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About Instructor - Carol Wealleans

Carol Wealleans (formerly Taylor) is a people person with a valuable ‘can do’ attitude towards business. Being an entrepreneur herself, enables her to show empathy with many challenges that face new, young and mature businesses. This also allows her to bring solutions and reflexive techniques to her consultancy approach within many sectors and complex organisational structures. 

Carol has worked both in the private and public sector and is an approved SQM auditor. She has enormous experience in getting firms ready for audits and can give advice from both sides of the fence when it comes to getting ready

Her company Solutions 4 Enterprise Ltd helps other businesses/organisations start, grow and develop. Customer needs are Carol’s top priority and she will go that extra mile when required. She has mentored and supported over 58 new ‘start up’ businesses and over 34 existing businesses to grow.

Course Curriculum

recorded webinars

  • part 1
    00:20:02
  • part 2
    00:18:05
  • part 3
    00:16:52
  • part 4
    00:19:16
  • part 5
    00:37:59
  • part 6
    00:18:11
  • part 7
    00:25:09
  • part 8
    00:20:07
  • part 9
    00:15:15
  • part 10
    00:29:23

Documentation

  • notes part 1
    8 Page
  • Notes part 2
    4 Page
  • Notes part 3
    4 Page
  • Notes part 4
    5 Page
  • Notes part 5
    11 Page
  • Notes part 6
    4 Page
  • Notes part 7
    6 Page
  • Notes part 8
    4 Page
  • Notes part 9
    10 Page
  • questions page
    3 Page
  • answers
    4 Page

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  • Price
  • £ 150

Instructor