Giving Your Clients What They Want

Giving Your Clients What They Want

  • 0 ratings, 62 users enrolled

Course Overview

If we want a successful and profitable business, then we need to devote as much time and effort as possible to attracting and retaining clients.

This session will discuss the importance of understanding the needs of your external clients and will offer guidance on some of the practical steps you need to take to give your clients what they want whilst focusing on what your business needs.

During this bite-size webinar Law Hound lecturer Sue Edwards will consider the following:

  • Recognising who your clients are
  • Understanding your clients’ needs
  • Ways to find out what your clients need
  • Client feedback
  • Measuring Client Satisfaction
  • Building relationships
  • Employee input
  • Delegating responsibility and empowering employees to help achieve organisational goals

What are the requirements?

  • Watch the recorded webinar and review the reference notes and optional evaluation form to test your legal knowledge.
  • This course provides 0.5 – 1 CPD points (depending on length of time spent reviewing the supporting documentation).

Learning Outcomes

  • On completion of this course you will:
  • Have considered the theory behind giving clients what they what
  • Be familiar with the practical steps that you and your firm can take to improve client relations whilst running a profitable business

What is the target audience?

  • This course is suitable for practitioners of all levels

Collections

About Instructor - Sue Edwards

Susan Edwards is a solicitor and entrepreneur who founded Law Hound Ltd, an online organisation which has taken a fresh approach to supplying law and compliance training in a no-nonsense and commercial way.

Course Curriculum

Recorded Webinar

  • Webinar
    00:25:11

Supporting Documentation

  • Notes
    4 Page
  • Evaluation
    1 Page

reviews

  • No reviews found