Most conveyancing CPD tells you what the law is. This one tells you what HM Land Registry sees when your application lands on its desk, and it comes with the numbers. Between October 2023 and September 2024, variations in names generated 114,000 requisitions. Missing information generated 110,000. Plans and descriptions, identity and missing evidence generated around 80,000 each. Every one of those was avoidable.
Dr Roger Holdom leads HM Land Registry's customer training and market strategy work, including its programme of online workshops for conveyancers. He writes for the HM Land Registry blog and speaks nationally on requisitions and on raising application quality at source. This session is him bringing the data to the profession and then showing what is available to fix it.
The second half is the support that already exists and that most firms do not use: free customer training workshops and webinars, the Land Registration Academy, the Customer Charter, digital checks and validation, Property Alert, portal Reply to Requisition, portal View Applications and business unit reporting, and the Practice and Process, Right First Time and Landnet publications. It closes on what is coming, which is commonhold, contractual controls, Unique Property Reference Numbers and INSPIRE IDs, and qualified electronic signatures.
Key Takeaways
- The ten most common avoidable requisitions ranked by volume, from variations in names at 114,000 and missing information at 110,000 down to deeds in parts at 6,500, so you know where to look first in your own files
- What the requisition data says about the specific application errors that create the most rework, and the cost, delay and correspondence that follow from them
- How HM Land Registry's customers rate it across ease, control, consistency, clarity and support, from the Customer Heartbeat Survey, and what that ranking tells you about where to get help
- The free support that already exists: customer training workshops and webinars, the Land Registration Academy, the Customer Charter, digital checks and validation, and Managed Services Support
- The portal tools most firms underuse: Reply to Requisition, View Applications and business unit reporting, and how to opt in to portal reporting
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