This Bundle will cover C2 of the SRA's Continuing Competency Scheme
C Working with other people
C2 Establish and maintain effective and professional relations with clients, including:
a. Treating clients with courtesy and respect
b. Providing information in a way that clients can understand, taking into account their personal circumstances and any particular vulnerability
c. Understanding and responding effectively to clients’ particular needs, objectives, priorities and constraints
d. Identifying and taking reasonable steps to meet the particular service needs of all clients including those in vulnerable circumstances
e. Identifying possible courses of action and their consequences and assisting clients in reaching a decision
f. Managing clients’ expectations regarding options, the range of possible outcomes, risk and timescales
g. Agreeing the services that are being provided and a clear basis for charging
h. Explaining the ethical framework within which the solicitor works
i. Informing clients in a timely way of key facts and issues including risks, progress towards objectives, and costs
j. Responding appropriately to clients' concerns and complaints