Meeting the needs of vulnerable clients worthwhile and a compliance requirement, but it can also drive client satisfaction, and even bring new business to your firm.
How do you identify vulnerable clients and meet their needs? Investing time doing so sounds costly, but evidence suggests there are plenty of potential clients looking for a law firm able to do just that. Research into consumer needs by the Legal Services Board (LSB) found that clients with additional needs sometimes found legal services difficult to access. As a result, the LSB concluded there was latent unmet demand in the market.
Broken down into easily digestible 20 minute sections, this essential webinar explores your obligations, provides ideas for supporting your clients, and looks at the opportunities to drive new business opportunities through improved client satisfaction.
On completion of this course you will:
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