EU New Deal for Consumers

Consumer Rights Act Changes Under The New EU Deal For Consumers

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Course Overview

The proposed new deal is intended to harmonize and strengthen consumers’ rights across the European Union. It will be implemented by way of updates to four existing EU directives and is due to be finalised in 2019 with a proposed implementation date of 2021.

Key provisions are as follows:

•    Improved on-line rights for consumers
•    Introduction of representative actions on behalf of consumers (no law firms allowed!)
•    Harmonization of enforcement in respect of unfair commercial practices
•    Fining powers of 4% of turnover as a minimum available to enforcement bodies
•    Rules aimed at dealing with dual quality issues
•    Changes to consumers’ cancellation rights

Although its precise application to the United Kingdom is as yet undecided it is highly likely to be adopted and in any event UK businesses dealing cross border with consumers resident in EU members states will have to comply.

Delivered by training consultant Keith Markham, this 30-minute session is essential for practitioners who wish to advise clients regarding the EU New Deal for Consumers.

What are the requirements?

  • Watch the recorded webinar, review the supporting documentation and complete the short quiz to test your legal knowledge
  • This course provides 0.5 CPD points

Learning Outcomes

  • On completion of this course you will:
  • • Understand and explain the key changes being introduced by the EU New Deal for Consumers
  • • Be able to advise colleagues and clients as to what they need to do to prepare for these changes

What is the target audience?

  • Private practice and in-house lawyers advising businesses on their dealings with consumers



About Instructor - Keith Markham

Keith Markham qualified as a Solicitor in 2001 and now works as a freelance training consultant.

Initially working in private practice, in 2004 he moved in-house at the BGL Group, a major insurance intermediary that numbers Budget and among its brands. During his time there Keith advised extensively on all areas of data protection. He also conducted contract negotiations of a complex nature, often with major blue chip companies.

In 2007, Keith joined BPP Professional Education, one of Europe’s leading providers of professional development training. He worked there as both an in-house lawyer dealing with data protection and  commercial contracts and also as a presenter of training courses before ultimately deciding to specialise in delivering training and becoming a freelance training consultant in 2009.

Drawing on his considerable experience Keith has designed and delivered a wide variety of training for BPP and other providers as well as for his own clients in the commercial law field. In particular he teaches topics relating to data protection and commercial contracts to lawyers and non-lawyers alike.

He is currently involved in a number of GDPR compliance projects and is the author of ‘A Practical Guide to the General Data Protection Regulation’ published by Law Brief Publishing.

Keith also has more than fifteen year’s experience as a trustee and volunteer with a number of charities working in the UK and overseas. Currently, in his spare time, he visits and audits projects in Honduras on behalf of an aid charity and is also the secretary to the charity that runs the Peterborough Polish Saturday School.

Course Curriculum

Recorded Webinars

  • Webinar

Supporting Documentation

  • Slides
    31 Page


  • Quiz


  • Price
  • £ 60