Complaints Handling

In this comprehensive course you will learn and understand the principles of complaint handling.

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Course Overview

Delivered by Director Katie Jackson, this course examines SRA standards and regulation relating to complaints handling. This session will consider the following topics:

• The principles of complaint handling

• Learn about the LeO scheme

• Learn about the the relevant sections of the new SRA Standards and Regulations and

• the CLC requirements for complaint handling

• Understand the difference between a client complaint and a third party complaint

What are the requirements?

Watch the recorded webinar and review the supporting documentation. This course provides 1 CPD point

Learning Outcomes

To gain a greater understanding of SRA standards and regulation relating to complaints handling and the case law surrounding them

What is the target audience?

Law Firm Practitioners

Keywords

Complaints Handling

SRA standards and regulations

LeO Scheme

CLC requirements

Third party complaints

SRA Regulatory and compliance CPD course

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About Instructor - Katie Jackson

Katie Jackson is a consultant specialising in law firm compliance and regulation. A former Inspector for the Council for Licensed Conveyancers, Katie led and managed inspections of some of the largest conveyancing practices in the country. Prior to working for the CLC, Katie spent a number of years working in various inspection and policy roles for the Solicitors Regulation Authority, and Legal Services Commission.