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Complaints Handling

Complaints Handling

In this comprehensive course you will learn and understand the principles of complaint handling.

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with Katie Jackson

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Description

Delivered by Director Katie Jackson, this course examines SRA standards and regulation relating to complaints handling. This session will consider the following topics:

• The principles of complaint handling

• Learn about the LeO scheme

• Learn about the the relevant sections of the new SRA Standards and Regulations and

• the CLC requirements for complaint handling

• Understand the difference between a client complaint and a third party complaint

What you'll learn

To gain a greater understanding of SRA standards and regulation relating to complaints handling and the case law surrounding them

Requirements

Watch the recorded webinar and review the supporting documentation. This course provides 1 CPD point

Who is the target audience?

Law Firm Practitioners

Course Content

Recorded Webinars

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Introduction

00:55:48

This webinar examines the SRA standards and regulations relating to complaints handling

Documentation

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32 Pages

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Essential Guide to Complaints Handling Notes

18 Pages

KeyWords

Complaints Handling, SRA standards and regulations, LeO Scheme, CLC requirements, Third party complaints, SRA Regulatory and compliance CPD course

Instructor

Katie Jackson

Katie Jackson

4621 Users
103 Courses
157 Reviews

Katie Jackson is a consultant specialising in law firm compliance and regulation. A former Inspector for the Council for Licensed Conveyancers, Katie led and managed inspections of some of the largest conveyancing practices in the country. Prior to working for the CLC, Katie spent a number of years working in various inspection and policy roles for the Solicitors Regulation Authority, and Legal Services Commission.

Reviews

sherry Foot 3 years ago

Edise Ayigbe 3 years ago

Benny Jose 4 years ago

chinedu amure 4 years ago

Sajid Sadiq 4 years ago

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